The player from Finland had experienced a delayed €5000 withdrawal from Palm Slots casino despite having a verified account. He had reported dissatisfaction with generic chat responses and had expressed concerns about the casino's legitimacy. The winnings had been accumulated from a VIP bonus, and the account had been verified earlier in 2022. The Complaints Team had advised the player to wait the recommended 14 days for the payout to be processed. The player later confirmed that the issue had been resolved.
PalmSlots Casino - Player experiences withdrawal delay at Palm Slots.
Amount: €5,000
PalmSlots Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
PalmSlots Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
Ive been waiting Palm Slots to process my 5000e withdrawal. Nothing happens. Chat answers are the copy-paste ones where nobody knows nothing and they cant give you a time frame on the process. On these cases its quite clear that the casino does everything they can to stall and stall and stall the payment so the gambler would get frustrated and gamble the winnings. Very afraid that this is a hoax. Seen a lot of complaints... My account is verified and all docs have been delivered years ago.
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9 months ago
Hello tipiarvola,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PalmSlots Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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9 months ago
Hey. My winnings have been building up from a 100e VIP bonus that was given by a vip account manager via email. Wager was x 5 and max win 1000e. I won over 1530e and then the wager rules got done and the balance dropped immediately from 1230e to straight 1000e. Then i contunued playing with the legit 1000e and doing sportbets etc casino slots and won enough to be able to withdraw 5000e and I have already talked with the vip manager about this but it seems that the withdrawals at the palm slots is a serious, very serious problem and a lot of ppl havent got their winnings. I cant see any change happening in this matter since im getting same responses that everyone else. My account has been verified already in 2022
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9 months ago
Hello tipiarvola,
As still not even a week has passed since your withdrawal request, please be sure to wait out the recommended 14 days for the payout to be processed. Let us know in case of any update.
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9 months ago
Dear tipiarvola,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
