Palms Bet Casino - The player struggles to verify.

Hello, palmsbet has been refusing to verify my account for the second week in a row. They asked for my ID card (I sent a photo on my ID card) then they asked me for my registration address, I went and got my registration address up to date and I sent it. And that was not enough, they asked me to take a picture of my face and to see my ID card next to my face. And it all started because I made a deposit through A1, and the A1 account is not in my name but in my father's! I provided all the documents they asked for and to this day the amount of BGN 94 they did not want to pay me. According to them, the deposit is doubtful, but as you can guess, everything can be checked by PIN, I even photographed my face with the ID card next to me, I still have no answer from them! With them, I bet for a match for the first time, but obviously it will be the last.

Hello Никола,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Palms Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how much did you deposit into the casino? Is your account currently still active or did they block it? When was the last time you received a respond from them and what was it?

Please note that using a 3rd party payment method is a very serious breach of the casino terms and if they decide to void your winnings there is nothing you can do against it.

Looking forward to your answer.

Regards,

Nick

Verification methods are not competent. The fact that I sent my photo with ID card and ID card registration address I do not see how they prove something? They asked for a photo from an invoice or a utility bill paid in my name. I sent them a screenshot because the account was on A1 (the only one in my name and is only from TV and Internet) and the number through which I released the deposit is in my father's name, but the problem was that they could not give me a second cash from A1. I received an email that the utility bill that was paid was not valid because it was a screenshot (and a palmsbet operator, even two of them told me that I had no problem sending a screenshot) was a waste of time. I think that in this case they should call the person who is the owner of the funds used in the deposit, because in this way, according to their conditions, they can manipulate their clients as they wish. I repeat, sending a photo with an ID card proves absolutely nothing on my part, this method of verification is neither competent nor professional on their part. My account is not blocked, after 2 weeks of verification yesterday I was approved the amount, but I do not think this was the way to solve the problem. The deposit I made was BGN 40.

The amount was approved shortly after I sent you the first message. I add this because in my previous post the amount was still not approved and the account has not yet been verified.

Thank you Никола for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick