Palms Bet Casino - Player struggles to complete KYC verification.

After they ordered a withdrawal, they asked me for verification and I could no longer enter the games or see my history, and while it is closed, not locked but not entering the games, they tell me that I played the money if I only see verification without being able to play money disappears

Dear Ani,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that the casino is asking you for documents in order to process your withdrawal? If that is the case, please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. I would suggest providing all the required documents in best possible quality and as soon as possible. Please, inform us if there is anything new, so we can continue resolving the case accordingly. Looking forward to hearing from you.

Best regards,

Kristina

Dear Ani,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.