HomeComplaintsPalms Bet Casino - Player’s withdrawal has been delayed.

Palms Bet Casino - Player’s withdrawal has been delayed.

Amount: 36,000 лв

Palms Bet Casino
Safety Index:High
Submitted: 16 May 2021 | Resolved : 19 May 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from Bulgaria has requested withdrawal a month ago. It has been pending since. Player’s complaint has been resolved successfully.

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3 years ago
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3 years ago

Dear Наталия,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Have you accumulated your winnings with or without an active bonus? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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3 years ago
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago
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My account has been verified for a long time. I can't know if it's only to my account. I expect the people in the casino service department to give an answer. At the same time that you will try to enter into a dialogue, I will forward the same letter to them again.

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3 years ago
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Hello!

I withdrew my complaint - the request, I entered into a dialogue with the casino and we reached a consensus.

Thank you for your responsiveness and easy work.

Automatic translation:
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3 years ago

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Наталия, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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