The player from Bulgaria had their withdrawal withheld due to a third party deposit. We’ve rejected this complaint as unjustified.
Palms Bet Casino - Player’s withdrawal has been cancelled.
Amount: 7,500 лв
Palms Bet Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hi, sorry for the inconvenience, 1 month ago we used my wife's bank card, and our account was blocked, they asked for photos of the bank account and the ID card, after I sent they said it was confirmed successfully, and I had access to my account again, and so far I deposited with my cards and women and everything was fine until today, I made a deposit from women and then from my card in a word if we catch we will divide the amount, and we caught the mystery which was 10 thousand and we went to withdraw 7,500 BGN, they didn't pay for 10 minutes, my account was blocked again despite the fact that they already have the data, and when I contacted them they told me that the deposit was due to a deposit from someone else's card and one and that is to wait 10 days, despite the fact that my last deposit is from my own world card, if I was explained 1 more pat for 2 pat I would not use the card, I did not do it intentionally I just thought that once the data is approved I can use the card my wife, now I have 8,000 on my site and I don't know what will happen, how my account will be fixed, but I didn't do it intentionally, and not knowing what I need to do to have access to my account again, I don't think I thought of anything else. , will you help me, thanks.
Automatic translation:
Public
Public
3 years ago
Dear Syuleyman ,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.palmsbet.com/bg/pages/deposits-withdrawals/:
„You can count on secure online payments using Visa Debit, Visa Electron, Maestro, Mastercard and E-pay.bg Deposits are instant and Palmsbet.com does not charge fees when using the methods described above. The name and details of the account holder must match the registered name of your PalmsBet account. If this is not the case, the player's access to his account will be restricted and verification documents requested. The funds in the account will be paid to the client only when the verification is completed by our "Customer Service Department"."
Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand.
Could you please advise if the winnings have been accumulated from a deposit made from a third-party payment method, or yours?
Thank you very much in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
A part of the profit is from someone else's card, that is, my wife's, and a lost profit from my card, no problem. thank you very much for the information and for the dedicated time for me at work I wish you from the bottom of my heart all the best
Automatic translation:
