The player from Bulgaria has experienced a technical problem while trying the Free Spin wheel. We rejected the complaint because the player didn't respond to our messages and questions.
Palms Bet Casino - Player has experienced a technical glitch.
Amount: €20,000
Palms Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
this wheel which is free of charge and for every single time it has given me to turn it on and then every day I will have a technical problem and therefore I do not get the ability to advertise so much
Automatic translation:
Public
Public
2 years ago
Dear kkkkkkkkkk,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication and supporting evidence to petronela.k@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Lastly, could you please clarify why the disputed amount is €20,000?
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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