Palms Bet Casino - Player has experienced a technical glitch.

tova kolelo koeto uj e bezplatno i za vsichki edin put mi e dalo da go zavyrtq i pt togava vseki den me lujat che imat tehnicheski problem i sledovatelno ne poluchavam vuzmojnost za tova koeto tolkova reklamirat

Dear kkkkkkkkkk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication and supporting evidence to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Lastly, could you please clarify why the disputed amount is €20,000?

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear kkkkkkkkkk,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.