The player from Bulgaria is dissatisfied with the casino’s RTP (Return to Player). After a closer examination, we rejected this complaint as unjustified.
Palms Bet Casino - Player complains that they didn’t win anything.
Amount: 3,000 лв
Palms Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello.
My complaint is not about the casino, but rather about the EGT game provider. I play long enough in others. casinos of course, but in Palms bet maybe for about a year In the last two months I have deposited a little over BGN 3000.00 without being able to make any profit. Thousands of games with high volatility, but only on paper. Since I don't believe in coincidences, I changed my antivirus program to a more reliable one. When it was installed and I re-entered the casino, the antivirus program denied me access to the site. Every time I logged in, a ban window appeared./Component: Internet Security
Result description: Blocked
Type: Malicious connection
Name: jobboxpro.com
Accuracy: Exactly
Threat level: High
Object type: Web page
Object name: jobboxpro.com
Reason: Bases
Date of publication of the database: 7.10.2021. 3: 13: 00 /. After about a week, the message disappeared, but the problem of my constant bad luck continues to this day. Because I've been playing for a long time, and I have some experience - I have the feeling that the games are being manipulated or completely blocked. However, these are over 30 to 40 or more thousand spin-only turns. Thanks.
Automatic translation:
Public
Public
2 years ago
Dear Явор,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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