HomeComplaintsPalms Bet Casino - Player cannot log in to her account.

Palms Bet Casino - Player cannot log in to her account.

Amount: 250 лв

Palms Bet Casino
Safety Index:High
Submitted: 06 Aug 2020 | Case closed : 12 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Bulgaria cannot log in to her account and she has pending withdrawal.

Public
Public
4 years ago
Translation

Hello...!

Since Wednesday night I can't log in to my account in palmsbet when I asked for a new password it showed me that there is no such email and prints invalid data and before ladies lock the account I had put BGN 250 to withdraw and I can't take my money and I have more in my account separately BGN 50

Automatic translation:
Public
Public
4 years ago

Dear Илияна,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Since you have filed this complaint a few days ago, could you please confirm the issue still hasn’t been resolved?

Have you received any explanation from the casino? Is there any other communication between you and the casino, that you could forward me? My email address is kristina.s@casino.guru. I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Public
Public
4 years ago
Translation

To receive a very unclear explanation to send an ID card face and back and debit / credit card also face and back and my ID card but I have not deposited from the credit / debit card but from the cash terminal and at the moment they have locked my account

Edited
Automatic translation:
Public
Public
4 years ago

Thank you very much Ilitoo for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Public
Public
4 years ago

Hello Ilitoo,

I am very sorry to hear about your negative experience. It seems that this casino has a stricter verification process. Collecting and processing of documentary evidence is important in order to send the winnings to the right person. You mentioned that there is some problem with your documents. I would like to know if the casino specified what is wrong according to them.

Thank you in advance for a reply.

Best regards,

Juli

Public
Public
4 years ago
Translation

I just wrote to those in palmsbet again and I send them my documents to restore my account and they send me an email with the greatest impudence because there is no registration with this data fuck fraudsters file

Edited
Automatic translation:
Public
Public
4 years ago

Hello Ilitoo,

I would like to invite Palmsbet Casino into this conversation. Can you specify where is the problem with player’s withdrawal, please? I will set the timer for 7 days so the Casino can provide a statement.

Public
Public
4 years ago
Translation

The problem is because before they locked my account 5 months ago the person who deposited in my account with her card and had no problems with withdrawing my profit and now this person had not deposited in my account in palmsbet but I had deposited from a cash terminal and won BGN 300 and in the moment I put them to download them they lock my account is this correct what are these frivolous things

Edited
Automatic translation:
Public
Public
4 years ago
Translation

Unlock the miaaccount to withdraw BGN 300 that I won and I think I will never play on your site palmsbet I thought you were correct when I saw what a great rating you have but now I will do everything possible the rating of

If your PALMSBET site falls a lot, you will not make fun of the money of the toys they bet on and which win very bad service, you have a very complete minus HORROR ....

Edited
Automatic translation:
Public
Public
4 years ago

On every single casino/betting site it is forbidden to deposit to your account using a payment method that is not in your name, and you can only withdraw money to an account or card in your name.

"You can’t use a credit card that isn’t issued in your own name – even if you have the consent of the card holder. If you don´t have your own credit card, please find another way to make a deposit"

Have you ever tried to deposit to your account using a credit card that isn’t issued in your own name? Thank you in advance for the reply.

Public
Public
4 years ago

Dear ilitoo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
Public
4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news