Palace of Chance Casino - Player’s struggling to complete account verification.

I have emailed them for my verication and heard nothing back I believe I emailed them 2 times asking about hold up they just haven't responded at all I am just trying to get this done put in my deposit then cashing out my winnings. It seems they just wanna stall me and I will just forget about

Dear 23fdegroat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Well I still have no response from them and I sent them my verification on 9/18/22 so it's now the 27th so they have had plenty of time to respond and give me confirmation and still nothing. So I believe they have had more than enough time to respond. If I am being impatient about it let me know however when I sent them everything they ask for it shouldn't take so long.

Greetings all,

I had a look and the documents are reviewed and complete, the account would just need a method of withdrawal submitted in order to be fully ready for payout.

Now the bad news, this coupon (as with all no-deposit bonuses) is only valid if it is the very first no deposit bonus or there has been a cash deposit since the last no deposit bonus. Unfortunately this is the 5th consecutive no-deposit bonus in your account 23fdegroat without a cash deposit in your account history.

As the terms and conditions of the bonus (and the casino itself) state, there are no consecutive free chips allowed. I would highly recommend completing the verification process for your next win, however the current balance in the account is non-cashable.

Best wishes,

Nick and Palace of Chance

Thank you very much, Nick and Palace of Chance Casino, for your assistance.

Dear 23fdegroat,

Sadly, we received supporting evidence from the casino that you have redeemed multiple free bonuses without placing any real money deposit in between. Please check the following rule (here):

"Rules

No Deposit Bonuses (Free Chips, Free Spins)

Unless stated otherwise, all No Deposit Bonuses are subject to the following terms and conditions:

...

Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus."

I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified.

I wish I could be of more help. Thank you in advance for your reply and understanding.

Okay thank you not sure why these guys send me emails to even play if I can't even win anything any ass it's that misleads you with come play some more and wastes my timing playing on their site is unreal why even make the offer.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.