Paddy Power Casino - Player is requesting a full deposit refund.

I gained a gambling addiction and lost about £400 to £500 but they should have put a better system in place like automatically add restrictions onto everyone's accounts so then if the person removes the restrictions it's their fault and can't complain or ask for refund but since there wasn't any restrictions put in place and you have to do it yourself it, if your addicted to gambling your not going to apply restrictions but with being automatically applied and changing such setting should be set up with a separate password so that the losses fall on the player not the house, I just want a refund because I need that cash back with everything going on right now

Dear MysteriousGuy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for the self-exclusion? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear MysteriousGuy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.