Paddy Power is a popular Irish bookmaker which operates hundreds of sports betting shops across the UK and Ireland. The Paddy Power casino, in operation since 2004, is part of the company's main site and offers many slots, table games and live-dealer titles.
Casino Guru gives the Paddy Power casino a very good reputation rating, which means it's a great casino to play at. You can find out how we came to this decision by reading this review: you'll find information about the terms and conditions of the casino's contract, its customer service, as well as what bonuses and games you can expect to find should you sign up.
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Starting out as Paddy Power in 1988, the company behind the casino set out on an aggressive expansion strategy which led to hundreds of betting shops opening across the UK and Ireland in the 1990s. Paddy Power's catchy name and quirky advertising campaign caught the imagination of the general public, and by the end of 2011, it was the largest bookmaker in Europe with a market value of over €2 billion.
In late 2015, a £5 billion merger between PP and Betfair resulted in the creation of Flutter Entertainment, the official name of the parent company today. Its status as a leading bookmaker helps maintain a huge customer base, and we calculate the projected annual revenue of the Paddy Power casino to be over £100 million (€117 million).
We regard such a high turnover to be a very positive sign as it means the site should have no difficulty finding the money to pay out on big wins.
Flutter's strong financial status is backed up by its subscription to leading licensing authorities. These are the UK's Gambling Commission (GC) and the Malta Gaming Authority (MGA) both of which are committed to very high levels of player protection.
We consider Paddy Power casino to be a highly trustworthy site and we base this on several factors.
One of these is how it deals with its customers. From our assessment, we can see that the ratio of complaints the casino gets relative to its size is good. Paddy Power casino has a huge client base, so it's inevitable that they receive some complaints: you can read through a selection of these on this page, but in general we deem their service to be of a good standard. Also, the feedback from users who have played in the casino is generally very positive, with most praising it for its good service.
Perhaps one area they could improve though, is by making its live chat service available to non-customers, who may want to ask some important questions before signing up.
The casino also employs several player safety tools on its main page, including setting deposit and loss limits, as well as a gambling hotline for players.
Finally, games of chance on the site are governed by a Random Number Generator (RNG), which is an assurance that every outcome is completely random, and players don't need to worry about being cheated.
An important part of registering with an online casino is the terms and conditions players need to agree to.
In Paddy Power Casino's case, its terms and conditions are mostly fair, so players should be confident about signing it.
There is one area that we would point out, though, that forbids the use of betting strategies: something we regard as unreasonable. That said, it doesn't appear that the casino has enforced this rule yet.
Like with any contract you sign, make sure you read through it carefully. If there's something that you don't like, then mention it to the casino's customer service staff who should respond to your query promptly.
If you feel that you've been treated unfairly by the casino, then Casino Guru offers a mediation service that offers remedial advice. The MGA and UKGC, the casino's licensing authorities, also offer help for this.
When it comes to payments, Paddy Power Casino is flexible, accepting major payment methods such as Visa, Mastercard, PayPal and Skrill. It doesn't accept crypto deposits as of July 2021, but this could change in the future.
There are also no withdrawal limits to speak of, which is a positive seeing as many casinos do impose them. Players who land big wins, therefore, will be able to take out everything all at once, subject to possible transaction fees and a waiting period that can be associated with larger payments.
Players are free to set their own deposit limits, which helps them control what they spend and is in line with sensible gambling principles.
Paddy Power is like many other gambling sites in that offers several betting offers to new and existing customers. It's particularly famous for that in its sports betting section and is one of the reasons for its success.
Its casino normally has bonuses that you can claim upon registration or after you deposit money. You can see these in the ‘bonuses' section on this page, but they will alternate as time goes on.
Note: You may also see exclusive bonuses on our website. These are offers reserved just for Casino Guru visitors and they are often better than regular bonuses. To claim one, just follow the instructions in the box alongside it. You can find such offers in our list of exclusive no deposit bonuses.
Although the Paddy Power site is heavily focussed on sports betting, its casino has a wide variety of games of many different styles and themes. There are dozens of slots titles, including some from the popular Megaways range, and players can also try out casino classics such as blackjack and roulette.
You can also grab yourself a slice of live action with live-dealer titles that combine the thrill of being at the casino with the comfort of sitting in your own home.
With online play forming the bulk of Paddy Power's sports betting operations these days, the website, of which the casino is built into, is suitably impressive. The layout is attractive and easy to navigate, and you shouldn't have to wait too long when loading games.
The company have also invested in an excellent mobile version, which thousands of players use every day while on the move. It really doesn't matter if you play on your desktop or mobile device, you should have an enjoyable gaming experience either way.
Browse all bonuses offered by Paddy Power Casino, including their no deposit bonus offers and first deposit welcome bonuses.
This is a place to share experience with Paddy Power Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
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Take a look at the explanation of factors that we consider when calculating the reputation rating of Paddy Power Casino. The reputation rating is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
The casino closed the player's account due to business grounds and refunded him only of his deposit of £400. There is no further information available and the complaint remains unresolved.
Kandybin requested a withdrawal of €3,000, sent all the documents needed for the account verification, but the payment was delayed. He tried to contact the casino five or six times for an update because his request was sent to the finance department 15 days ago with no response. Ever since then, his query has been passed to the management team without any further information. No more details were available after that.
The player sent all the documents needed for their account verification and after it was successful, they made their first deposit and played. After they won, they requested a withdrawal but it was denied. The casino never explained why did they proceed this way and the complaint remains unresolved.
Lindsey855 was self-excluded from the casino but for over three and a half years, she played under another account with the same details she provided before. Later on, she discovered that her account was closed due to the self-exclusion those three and a half years ago. During that time, Lindsey made a lot of deposits but she never withdrew any money. The casino informed her that she would receive a full refund of her deposits but later on, it was denied because they claimed that they made a mistake. The complaint was left unsolved.
Francisbrennero's account was closed due to security reasons and business terms. He then contacted the casino over the phone for an explanation of why they won't pay him his winnings of £1,416 and they told him the same thing once again. The player was in shock that he was treated this way and kept on demanding of an explanation. There is no further information available ever since then.
The player requested a withdrawal but the following day, his account had been suspended and the withdrawal funds were put back into his main balance. He then received an email from the casino requesting documents for verification which he sent them right away. Then on the third day, he received another email where he was informed that his account was pemanently closed based on a security department's decission. No further information is available and the complaint remains unresolved.
The player complained that casino had closed his account more than a year ago without any explanation. He asked for a refund of the remaining balance but it was declined. The casino did not provide any particular details or specific paragraphs from their T&C that the player had breached.
The player, Jamie, found himself in a no-way-out situation, when, after sending the documents for verification, his account got blocked and a message saying to contact the casino helpdesk for help appeared. However, the only way to get in touch with the casino helpdesk was via his casino account. There was no reaction or update to this complaint.
The player complained that after playing some free games and requesting a withdrawal his account got closed 'on business grounds'. There was no reaction from the casino and it was impossible to get in touch with them.
After a successful registration and verification, the player made a deposit. Later he found his account locked. He contacted casino support where they asked his documents again. Two days later they contacted him again for the same procedure but his account stayed locked. There is no response from the casino.
A player won quite a big amount of money but the next day he found his account locked. He found an email where the casino asked for ID which he had provided a few months ago, but he sent it again. He tried to contact the casino many times with no response. Later on, the casino wrote him an email saying that he had broken T&C and they had accused him of bonus abuse. The player claimed that it was not even the bonus money he had played with. The casino did not respond to this complaint and it was left unsolved.
The player won a big amount of money and was asked to send documents for verification. Later on, the player received an email saying that the casino closed his account by a decision made by the security department based on 'business grounds'. Player still did not receive an exact explanation and the casino did not react to this complaint at all. No further details were available after that.
A bit frustrated player complained about delayed payment of his winnings. The casino did not respond to this complaint.
The player claims that they were allowed to sign-up to a 2nd account using exactly the same details as their self-excluded account. The casino stopped communicating with them and the case remains unsolved.
The player won quite a big amount and asked for a withdrawal. Next day he found his account closed. Casino live chat told him that they locked his account for the reason of self-exclusion. The player was angry because they should not have allowed him to login in the first place. The player's deposit was refunded.
MrLeng had his account closed because the casino found out he had another account open at their sister casino. The complaint remains unsolved.
Player asked the casino to permanently close his account without an option of ever rejoining in the future because of the gambling addiction. After some time he came back, rejoined without any problem and deposited quite a big amount of money. The casino did respond that they would review the issue but since then nothing changed.
At the beginning of the complaint, the player admitted his self-exclusion from many casino sites, including the one at Paddy Power Casino. After one year of his self-exclusion, he managed to sign up to this casino, received a bonus and won over £6,000. When he tried to withdraw his winnings, the casino cut his winnings for the same reason. The casino should not have allowed this player to sign up or send him a bonus offer but on the other side, the player should've first contacted the casino and cancel his self-exclusion. No further information is available ever since then.
The casino's security department closed the player's account based on a business decission. Players' deposits were refunded but the winnings were confiscated, and the player thought this to be unfair. There was no reaction from the casino concerning this case.
The player played with a £5 free bonus, requested a withdrawal and sent all the documents needed for the account verification. But the payment had been delayed for no reason provided by the casino. There is no further information available ever since then.
The player noticed there was a stake realised on his account which he didn't make. After contacting the casino support his account got closed on 'business grounds' by the casino's security department. The casino didn't offer any statement to this case.
The player requested a withdrawal of his winnings and it got approved but the next day, casino locked his account for the reason of investigation. He has already been waiting for about three weeks with no useful information. The casino did respond to this complaint two times that they would check this issue but nothing has changed.
The player's account had been closed based on a business decission and he didn't know whether he would get a refund of his deposit.
The player had requested two withdrawals but never received any of it. After unsuccessfully trying to track the payment with her bank and with the casino, the casino told her to raise a complaint with the customer services even though they had told her before that they would be in touch via email. The player was upset and called an agent to be incompetent, after which the casino stopped communicating with her. There were no further updates about this case.
The player complained about the delayed payment of his withdrawal after 10 days from the request. No further information is available ever since then.
The player won £120 in the casino from a promotion that needed to be wagered 1x more, however, on the next day the player's account got suspended. The player was to be reached via phone but this proved to be complicated and the casino didn't manage to reach him. After they finally managed to get in touch with the player via a phone call, the player was said to receive an email update as soon as possible. Later, via live chat, the player was informed that the casino needed to call him again. There were no further updates regarding this case.
The player got 50 free spins and in order to register his Skrill account he made a deposit of 5GBP. However, his account got closed without any explanation.
Lokotus requested a withdrawal of €35,230 but it became delayed and later on, it was put on a hold due to a security check of their account. The player became nervous because the live chat representative told them that the whole process could take up to two years. There is no further information about whether the player did receive his winnings or not.
The player complained that after they requested a withdrawal and passed through all the security checks, they were accused of duplicate account holdings. A few days later, their winnings were canceled and only the deposit was to be returned. The player felt wrongly accused and refused this accusation. The casino replied they would like to discuss the matter privately with them as they were not allowed to do so publicly. Unfortunately, they failed to provide the evidence and the player was advised to turn to a regulatory body for further help. No more update since then is available.
SOHAIL41 requested a withdrawal of £1,995 and sent all the documents needed for his account verification. Later on, his account was closed due to self-exclusion but he never received his winnings. The casino sent him only £20 which brought him to a shock. There is no further information available.
The player's account was closed and their funds were confiscated due to an accusation of the casino's terms and conditions being breached. The casino replied that they were not allowed to discuss this kind of issue publicly and invited the player for a further discussion via other channels. Player refused this as he was unhappy about the casino's services and they, on the other hand, said that they had provided all their advice and couldn't do anything further for the player. There is no further information about this complaint available and it remained unresolved.
Funnyfluf3 requested a withdrawal of £2,500, sent all the documents that were needed for his account verification, and waited. Once his account was verified, he received an email from the casino explaining to him that he won't receive his winnings and that his account would be closed permanently uppon to the decision of an account security team. The casino didn't feel obligated to explain their decision more clearly to the player but promised to return his deposit of £100 to him. The complaint remains unsolved.
The player complained that their account was closed and the funds were also confiscated. The casino explained it was done by the management's decision and they couldn't discuss the issue publicly. No further update since then is available.
Same as in our previous complaint, David also requested a withdrawal of £300, sent all the documents needed for his account to be verified. Once his account was verified, it was permanently closed without a further explanation from the casino and the deposit was promised to be paid back to him. There are no new details whether he received his deposit of £20 back or not.
The player's account was closed and their funds were confiscated due to suspicious activity on their account. The casino promised to review the case but later on, their decision remained the same and the account was blocked permanently. The player kept on asking the casino for any kind of proof but obtained none. No further information is available ever since then.
The player's account was closed and their deposits of $2,504 returned to their Neteller account. The remaining balance of $6,418 was confiscated without stating the reason. The player is not aware of breaching the casino's T&Cs and the casino refused to communicate with the mediator. The complaint remains unresolved.
The player deposited money, played and won at this casino but when they decided to withdraw their winnings, their account was blocked without giving a valid reason and all their money was confiscated. There is no further information available ever since.
The player's winnings were confiscated without any reason given. They were not aware of breaching any of the casino's terms and conditions. The casino refused to respond to this case and it remains unresolved.
The player from Russia was experiencing a problem with withdrawal. Then their account was closed and winnings were confiscated without any reason. Since it's a new complaint, we hope for it to resolve soon.
The player won and wanted to withdraw their winnings of £306. Then they received an email saying that their account was closed and winnings confiscated. The casino didn't give them any explanation for this and also refused to communicate with the mediator. The complaint remained unresolved.
The player said to have won more than € 40,000.00, managed to withdraw € 9,000.00, and then the casino blocked his account and accused him of Terms and conditions violation. They told him he would get refunded of his deposited amount. The player said he was not aware of any violation and that he had played the same slot game using different devices but the same IP address. The casino refused to discuss this issue.
The player 'BRIAN59' tried to request a withdrawal of 4500 GBP and sent all verification documents. The next day, BRIAN59 received an email stating that their initial deposit had been refunded and their account had been closed by the security department on business grounds. Upon emailing the casino, the player was told their account would be re-opened and the balance would become available, but this never happened and the casino eventually said that the balance had been voided. There is no response from either mediator or casino.
A player from the UK requested a withdrawal of £2,423 and provided the casino with all the required documents, but his account wasn't successfully verified. Ever since then, there is no further information available.
The player's account was closed and their funds were confiscated because they didn't pass the security and document verification. The casino offered the player refund of their deposit but they demanded answers on how could they refuse their official ID. There is no further information and the complaint remains unsolved.
The player complained about the casino closing their account without any explanation provided. No other information is available since then.
Player complained that their account was verified, they even made a withdrawal and received one, but later on, the account was closed without an explanation and the casino live support wouldn't explain it either. Casino responded that they had raised this issue internally but ever since then, there had been no update whatsoever.
Player complained that they made a deposit via the Skrill payment account that was not on his name but they had the right to use it. They then provided to the casino other documents for their age verification and the address, but 3 days later, their account was closed. The player stated they didn't receive any notification or explanation on why did they decide to do so. The casino replied they were looking into this complaint but there has never been any answer since then.
The player submitted documents for verification and his first withdrawal was successful, but then his account was closed for an unknown reason.
The player said he was expecting a withdrawal but it took longer than usual and instead, his account got closed without any explanation. It was more than 3 weeks but the casino refused to discuss this case.
ThepPlayer's account was closed without any explanation and the casino refused to discuss this issue publicly.
The player's account got suspended despite having been verified. The player suspected this was due to his misunderstanding with his bank who initially blocked one of the payments but released it since. The casino was not responsive.
Player complained he had self-excluded himself from the casino's sister casino but was not aware of the fact that they were sister casinos. He contacted the casino support who confirmed him he was not self-excluded and could deposit. However, the sister casino confirmed he was indeed self-excluded. Player asked for a refund from the casino but they denied confirming him the self-exclusion. No reply from the casino, no more update since then.
The player asked the casino to get self-excluded due to their gambling addiction. Since the casino failed to do so, they lost more money and now they asked the casino for a refund. Unfortunately for the player, the casino refused to communicate with them or the mediator. There's no further information available ever since.
After sending documents for verification the player's account got closed based on 'business grounds. The player still had funds on the account. The casino refused to discuss this issue.
Player complained that after he had already passed the verification checks and made a successful withdrawal, he then changed his credit card details after which the casino asked him to send further proofs. Player found the request to send a photo of him holding the documents humiliating and didn't understand what was wrong with his documents. Casino replied they required such documents to ensure maximum security to the clients. Player asked them to send him a list of the exact documents they wanted. No more update since then.
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Limits & fees
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