Paddy Power Casino Review

The player won £120 in the casino from a promotion that needed to be wagered 1x more, however, on the next day the player's account got suspended. The player was to be reached via phone but this proved to be complicated and the casino didn't manage to reach him. After they finally managed to get in touch with the player via a phone call, the player was said to receive an email update as soon as possible. Later, via live chat, the player was informed that the casino needed to call him again. There were no further updates regarding this case.

The player sent all the documents needed for their account verification and after it was successful, they made their first deposit and played. After they won, they requested a withdrawal but it was denied. The casino never explained why did they proceed this way and the complaint remains unresolved.

The player played with a £5 free bonus, requested a withdrawal and sent all the documents needed for the account verification. But the payment had been delayed for no reason provided by the casino. There is no further information available ever since then.

The player won quite a big amount and asked for a withdrawal. Next day he found his account closed. Casino live chat told him that they locked his account for the reason of self-exclusion. The player was angry because they should not have allowed him to login in the first place. The player's deposit was refunded.

The player from Italy had their account suspended after requesting a €2,500 withdrawal from Batfair and sending the requested documents for validation. It had been ten days with no response from the casino, and the account, which had approximately €1,000 in it, remained blocked. The complainant later informed us that the account had been reactivated and the issue had been solved. Consequently, the complaint was marked as resolved.

The player from Italy had had an issue with Betfair casino regarding a deposit of 150€ that had seemingly failed but was confirmed by PayPal. The player later informed us that the issue had been resolved and the funds had been credited to his account. We had marked the complaint as 'resolved' in our system.

The player from Ireland had deposited €200 via Skrill on PokerStars, but his account was frozen due to security checks before he could play. After providing the requested ID, proof of address, and proof of payment, the account was closed, and the €200 deposit was confiscated. We contacted the casino, which cited a violation of their General Terms as the reason for the account closure. The casino eventually refunded the player's balance, resolving the issue.

The player from Brazil had experienced a restriction on his account due to an alleged connection with his ex-wife's account. Despite multiple attempts to resolve the issue through emails and document submissions, the issue had persisted. However, shortly after he submitted a complaint to the Complaints Team, the player reported that his account had been unblocked. We had confirmed that the player's issue was resolved and subsequently closed the complaint.

The player from Brazil had had her account locked due to suspicions of connections to multiple accounts, including her son-in-law's. After several unsuccessful attempts to explain the situation and seek account closure and reimbursement, she filed a complaint. The issue, which had been ongoing for about a month, was finally resolved with the assistance of the casino.

The player from Romania had won a $2,500 ticket through a $109 tournament satellite, but his account had been frozen due to a security check. The player had been waiting for the casino to reopen his account in time for a live event he had signed up for using the won ticket. After he submitted his complaint, he provided the requested information. Following this, his account was reopened by the casino. The player confirmed the resolution of his issue and gave permission for the complaint to be closed.

The player from Italy had deposited 910 euros into his online casino account when it was subsequently blocked. Despite having provided the necessary documents for review, the issue had remained unresolved since December 28. The player later reported that the issue had been resolved.

The player from Poland participated in the Wheel of Prizes promotion at a casino where he did not receive promised extra spins due to a technical error. The casino's support team acknowledged the issue but miscalculated the owed spins to the player's disadvantage. Despite repeatedly communicating with the casino, resolution is still pending after weeks.

The player from Finland requested account closure due to a gambling problem; however, the casino allowed him to open a new account eventually. When he lost 87 euros and questioned why they allowed him to play, the casino blocked him and refused to discuss the issue or refund his money. The issue was solved less than a week after the casino representative was invited to the thread. The complaint is resolved.

The player from Argentina had reactivated his PokerStars account, made various deposits totaling up to 15,000 USD, and had won up to 97,000 USD. When he had attempted to make his first withdrawal, the casino had requested verification documents, restricted further withdrawals and deposits, and eventually locked his account. Despite the player's numerous inquiries, the casino had maintained the account restriction without providing clear explanations. We had reached out to the casino for further clarification and evidence on the matter. After some time, the casino had allowed the player to withdraw his winnings but kept his account blocked. The player had confirmed receipt of his funds, and the issue had been resolved.

The player from Slovenia has faced a withdrawal delay since August 10th, with the casino citing a third-party company investigation. The player made two separate transfers of 1,100€ and 600€, with the latter being returned due to incomplete bank details. The 1.100€ transfer remains unresolved. The issue has been resolved successfully.

The player from Croatia has been using Pokerstars for over five years. However, the online casino has recently requested further verification, which has been pending for more than three weeks. In addition, the player's multiple emails have not been answered and their account will be frozen in three days. The issue has been resolved successfully.

The player had made a deposit of €20 to Pokerstars via an instant transfer which had been debited from his bank account, but it had not appeared in his PokerStars account. Despite efforts to resolve this issue through chat and email, he had been unsuccessful. We had suggested the player contact his payment provider for an investigation as the casino could not assist in this matter. The issue was later resolved when the deposited amount was credited to the player's PokerStars account. We then marked the complaint as 'resolved' in our system.

The player from Bulgaria registered in the register for persons addicted to gambling. However, she was still able to access her account and deposit money. The complainant confirmed that the case had already been submitted to the regulator. Therefore, the complaint was (temporarily) closed as unresolved until we are provided with the regulator's final decision. Later, the complaint was updated to resolved because the player informed us that the obligations were settled approximately a month after the complaint closure.

The player from Japan had the account blocked for an audit after accumulating a substantial win. The account checks took longer than expected, however, the player has confirmed that in cooperation with his payment method provider and customizing the limits, he received the funds approximately 2.5 months after the account block was made. The complaint is resolved.

The player's account got blocked for an unknown reason. The casino stated that the player's account had not passed a recent check and was now closed permanently. They were unable to provide any further explanation for security reasons. The player's balance withdrawal request was also being reviewed and they would be contacted by e-mail as soon as possible. After some time, the player's withdrawal was processed and they received their payment. Consequently, the complaint was closed as 'resolved'.

The player from Ireland requested an account closure because of gambling issues, however, the casino reopened her account. The casino refunded the player's deposits, therefore, we closed this complaint as resolved.

The player from Bulgaria was unable to request a withdrawal via bank stransfer because allegedly 24 hours had not passed since his previous withdrawal request was processed. The player was later able to withdraw his funds via another payment method. The complaint was closed as 'resolved'.