The player from the United States completed KYC verification and met the cash-out requirements but received only $11 out of the requested $100 withdrawal. The remaining funds were forfeited without explanation, and emails to the casino have gone unanswered.
Pacific Spins Casino - Player’s winnings have been confiscated.
Amount: $100
Pacific Spins Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
2d 8h 14m 28s
Case summary
4 days ago
Public
Public
4 days ago
I completed the KYC verification, met the cash out requirements, withdrawel limit was $100. I was required to deposit 10 via bitcoin to verify my bitcoin wallet. All was done successfully. They sent me $11.00 and all other money was forfeited from my account. I emailed them for an explanation and no response. I am attaching all proof that no disclaimer was attached to the withdrawal.
Public
Public
4 days ago
Dear vtaylor1975,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise how many deposits did you make to the casino?
Have you, by any chance, used multiple free no-deposit bonuses in a row without making a deposit in between?
When was the last time you communicated with customer support?
I hope we will be able to help you resolve his issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
vtaylor1975 has 2d 8h 14m 28s to reply
