PachiPachi Casino - Technical issues are causing withdrawal delays.

I have not been able to withdraw for over a month and a half due to technical issues related to bank withdrawals.

I can deposit into the bank but cannot withdraw.

I was in a similar situation with Vega Wallet where I could only deposit due to technical issues and not withdraw.

When I checked with Vega Wallet, they responded that everything is working correctly on their side.

Withdrawals resumed immediately when Vega Wallet inquired with the casino.

However, the statement regarding technical issues with bank withdrawals remains as is, and I haven’t been able to withdraw for over a month and a half.

The support team said that the finance department would explain the situation, but it's been three weeks without a response.

I'm still only able to deposit and cannot withdraw.

I am attaching a screenshot for reference.

Dear takoyakiio608,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with PachiPachi Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you made any successful withdrawals from this casino before?

Have you tried a different payment method to withdraw your winnings?

What was the suggestion of customer support when you informed them of the technical problems regarding your withdrawals?

From the screenshots you sent me, it seems that the withdrawal request from 28 January was approved. Have you received these winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have never been able to withdraw money.

Even those who have been approved have not been able to withdraw money.

According to the casino's explanation

It is in a state where it is suspended between the bank and the casino in an approved state.

So now I can't cancel or withdraw money.

We are currently being told to wait until we can do it.

Has the casino provided you with any payslip or other evidence that the money was sent to you?

no.

In the casino support explanation,

The money is in the bank.

The money will be withdrawn once the bank maintenance is completed.

However, there was no response from the finance department. Even after two months of maintenance, there has been no progress.

The bank contact information listed at the casino is also questionable.

I admit that the support is also different.

I asked for exact contact information, but they refused.

Thank you very much, takoyakiio608, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

As always, support only tells me to wait before withdrawing money.

thank you.

Hello there,

Thank you takoyakiio608 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask PachiPachi Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Is there no response from the casino?

Hello everyone,

Sorry for the delay, we are looking into this issue. Please give us a little bit more time.

Thanks

PachiPachi Casino

Hello again,

We have received information from the payment provider that the sum of ¥67,300 has been paid out.

takoyakiio608, can you please confirm from your side?

Thank you.

PachiPachi Casino

It was paid safely. thank you

Dear takoyakiio608,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter