Ozlasvegas Casino - Player’s struggling to withdraw his winnings.

hello

I won $60 with the bonus "no deposit" however they do not have any support to help and live help is always off ... it has been almost a month since I am sending emails but it seems that everything is dead..

the withdrawal page at the cashier is also deleted works only for deposits,this si extremely bizarre

all emails I send to support@ozlasvegas.com I receive an automatic reply from that other email support@silveredgesupport.com that belongs to www.silveredgecasino.com however when contacting silveredge casino they say they can't help me...

there is something very obscure with the oz las vegas casino

is there any contact here that can help me with these guys?

thank you

Dear amigo66,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

hello Petronela

I will explain the situation ...

Oz las vegas is a new casino and it is not possible to do any account verification (kyc) bacause they do not have any kind of support..

the cashier works only to deposit when you try to make a withdrawal in cashier the page is offline

the first email I sent is 45 days old and I never had an answer and live help does not exist and their phone is fake...

the casino looks abandoned and everything looks dead and unmanaged, if you do a test you will understand what is happening..

they don't answer anybody's email ....

I found out that oz las vegas is a new brand from the Silveredge group, Funclub, vegas rush and hallmark

this casino is strange and I have never seen anything so bizarre, I am an experienced gambler and playing for many years in casinos but I have never seen a dead casino before .... this one is really dead

sincerely, I think that even you will not be able to have contact with them because it is an almost impossible mission....

Thank you very much, amigo66, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I will now try to contact the casino and let them know about your issue.

Unfortunately, we haven't receive any respond from the casino. I'm really sorry but if we won't be able get any respond from the casino within the next 7 days, we will be froced to close the complaint as unresolved, which could lead to casino's rating reduction.

hello...

I always knew that you will not receive an answer...

I've been trying to get in touch with this casino for almost two months but it seems like they ignore everyone who tries to get in good contact with them..

This Casino belongs to the Vegas rush Casino group and was apparently created for money laundering ... I gave up receiving any amount from that Casino however I will make a complaint For the licensors of that Casino

Dear amig66,

I'm really sorry but as you see we could not contact the casino, therefore we won't be able to help you out as they are non-responsive. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help. We will be forced now to close the complaint as unresolved, which will negatively affects the casino's rating.

Best regards,

Nick

Casino.guru

The complaint was re-open on the casino's request. I would like to ask the player to help the casino to identify his account in the casino so they can look after the issue.

Dear amigo66,

It rarely happens that the casino replies after such a long time. Depending on how the case will be escalated, if you had the right to get your winnings, it doesn't really matter what is stated in their current terms and conditions as the old ones should be applied to your case from the point of fairness.

I would like to ask the casino to indenfity the player based on his username and give us some information regarding the case.

hello

i received an email today asking for my documents..will it be they intend to pay me?? what a bizarre situation...

I sent the documents let's see what will happen...

Dear amigo66,

The casino is actively communicating with us so we hope for the best in resolving this issue. Please provide them all the requested documentation and let us know if there will be any update.

Hello

they asked me for several documents including a selfie holding my driver's license but this has been some time...

Some time ago they confirmed the receipt of the documents .... they said they would send an email with the updates but this has been awhile and no response

Dear amigo66,

The casino is sending their apologies for the late responds from the support, but they are facing some issue becuase of the pandemic situation. They will be working on it and respond you as soon as possible. I'll also provide you with updates as fast as I can.

Dear amigo66,

We have asked the casino if there is any update regarding the case and we are now waiting for the answer. Could you please also advise if there are any news?

Hello

The Casino only paid me half on the grounds that I was not entitled to the full amount....I wish to close this claim and stay away from this rogue Casino

Dear amigo66,

Do you wish also to close the complaint or want to keep continue resolving the issue until you will be fully paid out?

Hi

I want to end this complaint and stay away from this group of casinos..there are better casinos to play

I would like to thank your team for the excellent work they have been doing to help players around the world...I wish you every success!

can close complaint

Thanks

Dear Amigo66,

Thank you for contacting us with your issue and I hope if there will be an issue next time, we will be able to help your even more. The complaint will be now closed as rejected as you do not wish to continue resolving it even further.

Wish you the best.

Nick

Casino.guru