Ozlasvegas Casino - Player’s Free Spins winnings have been voided.

Dear russhartranft,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found (here):

"Players from particular nations may not cash-out of free processor offers. These players may partake in said processors for entertainment purposes only, free of cost. Please contact Customer Support to find out the list of excluded countries to see whether your state is included."

However, I would like to emphasize that in case the restricted countries are not mentioned in terms and conditions or hidden somewhere, the casino should pay the player. Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#restricted-bonuses."

Could you please advise if you have deposited any funds into your account previously?

Thank you very much in advance for your reply.

Best regards,

Petronela

no have not deposited but when i signed up i spoke to i think henry2 and said i could withdraw as long as i met wager requirements

Have you saved this conversation by any chance, please? If yes, you could forward it to petronela.k@casino.guru.

No it was when i signed up.

Thank you very much, russhartranft, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Ok. what will he do?

Hello russhartranft,

I looked at your complaint and will do my best to help you. I would like to invite Ozlasvegas Casino into this conversation. Casino, can you please specify what is the problem with the player’s winnings?

Thank you

We would like to ask the Ozlasvegas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.