Ozarkbet Casino - Russian player's account blocked without payout.

The scammer casino has stolen all the money from my account. Before I registered, I asked the operator if Russian citizens could play at this casino. The operator responded affirmatively (I am attaching a screenshot of the conversation with the operator in the chat). After winning, they refused to pay me, citing the reason that people from my country cannot play, even though this is not stated anywhere in the rules and the chat operator himself confirmed it. After this, they admitted their deception and agreed to pay all the money and close my account. I agreed (I am attaching a screenshot of the email conversation). $223, which were pending payout, and $83 was in an unresolved bet which was a winning bet. I am attaching all the screenshots. After this, five days later, they didn’t pay anything and they simply blocked my account, openly lying once again. After they stole all my money, the scammers obviously do not respond either by email or in chat. They are blatant scammers who deceive people during registration just not to pay out the money later.

Dear djak1987,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ozarkbet Casino.

I checked the website and found this when attempting to register.

Which country have you entered when making a registration in the casino?

Unfortunately, no screenshots were submitted from you. If you wish to submit screenshots, try again here in the complaint thread or send the information to my email at tomas@casino.guru

Thank you very much in advance for your reply.

Best regards,

Tomas

When registering a casino, leave the country line empty (select the line above Argentina)

I provide all evidence and screenshots.

When registering, it is not necessary to indicate the country, which was confirmed by the operator in the chat. If the country is not on the blacklist, then you can register and play.

Have you received any feedback regarding your withdrawal request made after the casino informed you on December 1st that they will be closing your account?

Were your winnings achieved with the help of any casino bonuses?

No. They stopped responding in chat (the chat has completely disappeared now) and by mail. I didn't use any bonuses. They gave it to me and I refused it. Moreover, I had previously withdrawn money from them and there were no problems ($50). All the evidence is in the transaction history in the screenshots that I attached above. That is, they saw what country I was from when I submitted a withdrawal request for the first time and still withdrew the money. This was not a violation in their opinion; they paid me the money. As I understand it, the casino is supposedly unable to pay out amounts greater than $50. As you can see in the letter, they said that they would pay the money, but then they decided to just steal it.

Thank you very much, djak1987, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi djak1987,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask Ozarkbet Casino to join this conversation and share more information regarding the case.

Could you kindly explain the reason for withholding the player's winnings despite the information provided by your support?

Thank you.

Best regards,

Tomas

Casino.Guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I tried to write to them in the chat, they just close it without answering anything when they see my login. This scam casino has become completely insolent. They just openly steal money from players. The company that issued the scam casino license is not responsible. I think they are in cahoots.

Dear djak1987,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Antillephone Gaming Authority (certria@gaminglicences.com or complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know how they responded (tomas.k@casino.guru).

I am sorry I could not be of more help on this occasion.

Best regards,

Tomas

Casino.Guru