The player's withdrawal is delayed due ongoing verification. The complaint was resolved as the player received his payout.
OXI Casino - The player's withdrawal is delayed.
Amount: €400
OXI Casino
Safety Index:HighSafety Index
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8.5
OXI Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
The support always refers to questions about the payout that you should ask by email.
I did this and got no response.
I passed the verification with obstacles, I have never experienced such a difficult verification anywhere, here stones are put in the way.
It's about a payout of €400 that has been in the processing for days.
Automatic translation:
Public
Public
2 years ago
Hello hpnokia123,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with OXI Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request
Looking forward to your answer.
Regards,
Nick
