Hi hpnokia123,

Your feedback is much appreciated.

We realize that losing can be disappointing, and we hope that next time luck will be at your side. This is not something that we can affect in any way.

However, we would like to apologize that you had a negative experience while contacting our customer support agents. While English is our primary communication language, we do have support staff that comprehends German, however, it appears that no German-speaking support staff was available at the time you contacted us, and we're extremely sorry about that.

We assure you that in the very near future, we will have German-speaking support available 24/7.

Best wishes,
Pledoo Team

Hello hpnokia123,

Thank you for taking the time to tell us about your experience.

We offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible.
If your account has been validated and we have all of the relevant information, we will generally complete your withdrawal within 24 hours. However, the payment provider determines the time it takes for the actual amount to be credited to your payment account.
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Please let us know if there's anything else we can help you with.
Alternatively, you may contact us via live chat support. We are available 24/7.

Sincerely, CasiQo Casino

Dear hpnokia123,

Thank you for your honest review, we value that a lot!

We apologize for your negative experience. Our casino team is doing its best for players to receive only positive emotions from the site. Unfortunately, all winnings depend on luck. We hope that next time you will hit a big win.

Feel free to contact our support team through live chat or email if you encounter any issues. Our team is available 24/7 to assist you!

Best regards,
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