The player from Germany had submitted multiple requests for permanent account closure at an online casino. However, these requests had been ignored which led to substantial financial loss as the player continued to gamble. Despite our attempts to gather more information and assist, the player failed to respond to our inquiries. Consequently, we were unable to investigate further and had to reject the complaint.
OXI Casino DE - Casino failed to close player's account.
Amount: €3,000
OXI Casino DE
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.5
OXI Casino DE has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I've already made 10 requests to permanently close the account (permanently).
However, the casino is not complying with the request and I was able to gamble away a lot of money time and time again.
I want the account to be irrevocably deleted.
Automatic translation:
Public
Public
1 year ago
Dear norcoryder012,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- When did you request the account closure for the first and the last time?
- What was the reason behind this request?
- Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
1 year ago
Translation
I have requested the closure several times with the request that I can no longer open the account.
This casino is not at all interested in allowing players to restrict their gaming behavior.
Automatic translation:
Public
Public
1 year ago
Thank you for your reply, norcoryder012. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
