The player from Germany has deposited money into casino account but the funds seem to be lost. It has been resolved.
Oshi Casino - Player’s deposit has never been credited to their casino account.
Amount: €30
Oshi Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi there,
I deposited 30 euros at Oshi Casino on November 3rd. I received a newsletter beforehand: Pay 20 euros for a game with 100 euros. I paid in with Klarna / Sofort. Money was not in the casino accoutn but money was immediately gone from my bank. Since I thought it was a one-time mistake, I made another deposit at one of Oshi's partner casinos. See other complaint. Same problem. At both of the group's casinos, my deposit is gone plus a bonus of 100 euros. Unfortunately, I've been making progress with the casinos for a week and at the moment the feeling is that they just don't want to give me my money. Attached is a screenshot of the deposit. thanks
Automatic translation:
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2 years ago
Dear wennertom,
Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.
Could you please advise if it was your first deposit in this casino?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello. It was my first and last deposit. You other complaint from me. Money has not come in until now
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2 years ago
Thank you very much, wennertom, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello wennertom,
I looked at your complaint and will do my best to help you. I would like to invite Oshi Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposit?
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2 years ago
Translation
Hello today, after more than a week, I received the gedl. Of course, even without a bonus. I will never pay any more. But the complaint can be closed, Just because of the bonus I don't want to bother you. Thanks for everything
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2 years ago
Hello everyone!
Yes, there have been a delay in charging the deposit, the problem has been referred to specialists. At the moment I see that this issue has been resolved and the deposit has been successfully credited to your account. I am sorry for the inconvenience. I hope for your understanding!
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2 years ago
Translation
Yes, but the bonus with which I deposited was not credited. The same with her partner sites. Which I also paid into. I mean they should have credited the bonus each time. And support was really bad
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2 years ago
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Hello . You can close the complaint. With the 30 euros I made a small payout and received it. That I did not receive the bonus, which was not nice. But I don't want to cause any trouble here because of that. Thank you for the great and fast work. regards
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2 years ago
Dear wennertom,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
