Oshi Casino - Player's bonus not activated after deposit.

Over the past 2 months i recieved 6 emails containing a 200% bonus code. I decided to try Oshi, and used the promo code that was sent to me. As i write it in, the website accepts the code and the bonus is now available. As i complete the deposit, and i recieve money on my account i have no bonus active. I report to the customer service and ask why this is, and get hit with ''sorry not available for you'' and ''send me a screenshot that you DID NOT edit'' NO SCREENSHOTS WERE EDITED. Keep in mind, i have gotten this 200% offer 6 times. I ask why, but they cannot tell me. I then ask for a refund, as you normally would after getting ''scammed'' like this, and guess what? I now have to wager the deposited amount 3 times just to be able to withdraw my cash. Disgusting behaviour from a top rated casino.

Dear SoonToBeBankrupt,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Oshi Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please forward the original email with the promotion you received to tomas@casino.guru?
• Have you decided to play your deposited fund or have you requested a refund?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear SoonToBeBankrupt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.