Oshi Casino - Player has been accused of opening multiple accounts.

With a friend who also owns 1 account at the OSHI casino, I connected to my account on his computer and played. When I later asked to withdraw 60 euros, my account was subsequently blocked due to account duplication. This is, of course, nonsense. We are two real people, which we can prove with our identity cards, etc ... which I also argued on live support, unfortunately Miss Valerie was like a jammed board and repeated several times that a duplication of the account is considered a connection from the same device or IP Address.

Dear Matěj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any promotional offers when depositing funds into your account? Was your account fully verified in the past? Did you simply logged into your account from your friend’s computer or your account has been created using his device?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Matěj,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes, I registered on his device. Although I absolutely do not understand that it is such a big problem when I was able to register and play without any problems, but as nice as I had to withdraw money, the account was canceled. I would understand if the account was canceled right after I registered here, or if it was not possible to get a bonus will that it could be a duplication that could be verified by sending proof of identity. I would like to know if my account was canceled even if I wanted to deposit money there ?? But I think it definitely worked and it wouldn't be a problem, they just go from people to take money, and as much as I wanted to choose from the bonus I got, they only look for problems.

Thank you very much, Matěj, for your reply. Technically it is very difficult to check for the same IP addresses or devices at the stage of depositing or registering an account. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to follow the rules which you accepted when registering your account https://www.oshi.io/bonus-terms-and-conditions:

"All bonus offers are strictly limited to one per: person and their family, home address, email address, IP-address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), one electronic device (computer, mobile phone, tablet, etc.)."

Do I understand correctly that your winnings have been accumulated from a No Deposit bonus solely?

Dear Matěj,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes you understand correctly earned from the bonus and also from the spin limit

I'm sorry but that would be considered as breaching the rules as all the bonuses are strictly limited to one per: person and their family, home address, email address, IP-address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), one electronic device (computer, mobile phone, tablet, etc.).

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Dear Matěj,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.