Oshi Casino - Player faces account closure and delayed self-exclusion.

So basically I asked to self excluded from their casino. And they didn’t. And delayed the reply till I caved in and deposited 50 dollars more. Then they processed my self exclusion. And said they ll help me get my deposit back. Then agent said nope. I am closing your account. And I gave you a reference number. And then when I emailed them back. They gave me a new reference number. And then they ghosted me. So what am I to do?

Hello hfbyj5rm59,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Oshi Casino. Please allow me to ask you a few more question before we would move forward.

• When exactly did you request for self-exclusion?
• Did you mention gambling problems or addiction to the casino in your request?
• How long after your request was your account blocked?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.