Oshi Casino - Player faces account closure and delayed self-exclusion.

So basically I asked to self excluded from their casino. And they didn’t. And delayed the reply till I caved in and deposited 50 dollars more. Then they processed my self exclusion. And said they ll help me get my deposit back. Then agent said nope. I am closing your account. And I gave you a reference number. And then when I emailed them back. They gave me a new reference number. And then they ghosted me. So what am I to do?

Hello hfbyj5rm59,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Oshi Casino. Please allow me to ask you a few more question before we would move forward.

• When exactly did you request for self-exclusion?
• Did you mention gambling problems or addiction to the casino in your request?
• How long after your request was your account blocked?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

wed dec 18/2024 at 5:26am

i ask for exclusion.

thurs dec 19/2024 at 10:34am

they wanted an explanation. They haven’t excluded me yet

Friday Dec 20/2024 at 10:06 am

they wanted more explanation. They haven’t excluded me yet.

I just deposited more money. And asked can I have that back.

Friday Dec 20/2024 at roughly 4pm

i went to the casino site to complain in their chat support. They finally excluded me. And said they ll help me with withdrawal. They didnt. They just closed my account.

I had to go back to site chat support to complain. And they gave me a run around and a few reference numbers.

I have a bigger issues now. I realized they own multiple site.

I banned myself wayyyyy back from

KITSUBET

BitStarz 

Wild Tornado

and now oshi

and somehow. Just a few days later

I managed to make an account with

WantedWin

I thought their sites know that once I am banned from one. That I shouldn’t be able to make an account anywhere else

what am I to do now??

Hello hfbyj5rm59,

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites

Additionally, if your account was closed within 2 days of your request, it is a reasonable time frame and no refund is possible in this case.

Is there anything else we could assist you with?

Regards,

Nick

Dear hfbyj5rm59,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.