The player from Brazil has been trying to withdraw funds since December 20, 2024, with the latest request being for 500.00 reais. After two weeks of waiting and multiple withdrawal requests, they only receive repetitive responses from support, indicating a lack of progress.
Orozino Casino - Player's withdrawal is delayed.
Amount: 1,237 R$
Orozino Casino
Safety Index:Below averageSafety Index
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6.4
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Case opened
Current status
Waiting for Casino Guru to reply
6d 8h 10m 14s
Case summary
15 hours ago
Public
Public
2 days ago
Translation
I have been requesting withdrawals from this platform since December 20, 2024. I have attempted to withdraw various amounts, the latest being 500.00 reais. This issue has been ongoing for about 20 days. I have requested the withdrawal and contacted support, and all their responses are:
"Currently, we are waiting for a response from our finance team and will provide an update as soon as possible. Thank you for your patience."
Every time I contact them, it's the same excuse with no justification.
I will attach proof and screenshots of the conversation with support, where I receive no response or solution. In the screenshot, I will show proof that my balance is REAL and not BONUS.
When you make a request, after 5 days the withdrawal request is canceled and you have to make the request again. I have done this several times, yet they still haven't completed my payment.
Automatic translation:
Public
Public
19 hours ago
Dear wilson82,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you played with or without a bonus?
Could you kindly state which payment methods you chose for your withdrawals? Did you choose the same payment method you used for depositing?
Have you passed the full KYC verification?
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
