Orozino Casino - Player's winnings have been confiscated.

Beware of this scam casino – I had an incredibly frustrating experience with Orozino.com that I feel compelled to share. After accepting a deposit bonus for free spins, I decided to use my own $35 deposit to play first. Amazingly, I won over $2,000 using just my deposit – no bonus funds were involved.

Despite meeting the casino's 30X wagering requirement on my deposit, Orozino.com refused to allow me to withdraw my winnings. They cited a violation regarding a betting limit, although I hadn't touched the free spins or used any bonus money yet. In the end, they unfairly confiscated my winnings and only refunded my original $35 deposit.

This ordeal suggests that Orozino.com lacks transparency and fairness in its practices. Their terms seemed intentionally misleading, making it feel like an outright scam. As someone who's nearly a platinum-level VIP at Stake Casino and has wagered around $200,000 in bets in 2024, I am not a newcomer to online casinos, yet this platform still managed to trap me with its deceptive policies.

If you’re considering using Orozino.com, be warned: this could happen to anyone who thinks they’re following the rules. Proceed with extreme caution; I would not recommend this casino to anyone. Half a star for Orozino.com – worst user experience ever.

CASINO RESPONSE - From Info@Supportorozino.com

We have checked your account and you indeed completed the wagering requirements for this bonus. However, after careful review, we've noticed that you didn't follow the terms and conditions for the bonus we provide and as a result withdrawal cannot be requested. Please check below for more information: 8.10.3 Increasing your balance after placing high-value bets and thereafter proceeding to place bets of less than half of the prior bet value, in order to meet bonus wagering requirements; 8.10.4 Maximum single bet with any bonus funds is $0,5. Orozino reserves the right to withdraw any winnings to players that bet over $0,5 whilst completing wagering requirements.

Dear bigblindcdn,

Thank you for submitting your complaint. I'm sorry to hear about the issue you’ve encountered.

To help us better understand your case, could you please provide a link or screenshot of the deposit bonus you activated and played with? If possible, kindly include its Terms and Conditions as well. It's worth noting that casino rules often state that when a bonus is activated, real money is used first, and the bonus rules, including the maximum allowed bet, apply from the moment the bonus is activated.

Our stance on the maximum bet rule is explained in detail in the Fair Gambling Codex. The maximum bet rule is a common industry standard, and casinos generally have the right to seize winnings from bonus play if this rule is breached. As such, we typically do not penalize casinos for enforcing this rule.

However, if you believe you’ve been accused unfairly, please forward your game history along with the link to the specific bonus you redeemed and played. You can also share any other relevant communication between you and the casino.

Feel free to send this information to my email: veronika.f@casino.guru. I’ll do my best to assist you further.

Thank you in advance for your cooperation.

Best regards,

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

i chose the 500 spins for $30 deposit on Zeus vs hadis

Thank you for the screenshots showing the bonus you activated and played with. Please note that once you activate a bonus, the bonus rules apply. The maximum bet rule is an industry standard, as I mentioned in my first reply. If you believe that you did not break this rule while you were wagering your bonus, please forward me your game history in Excel format. You may request it from the casino, and then send it to me at veronika.f@casino.guru. Thank you for your understanding and cooperation.

there max bet is 50c

Never have I had my funds Seized!! why am I not able to keep the balance in the casino? or work with them to complete with differ wager requirement vrs having my funds taken. this is very rare.

I play the same at Stake, bluffbet, jackpot city, spin casino, ruby casino, 888Casnio and 888Poker, PartyCasino, SpinGenie and just casino to name a few and have NEVER had my funds taken. I have been contacted and given alternative wager requirements.

here is how it went down, I made a deposit for free spins. BEFORE playing the free spins I played my deposit and won $2,000. Typically and as stated on their site if I chose to withdraw prior I would forfeit the bonus.

I was willing to forfiet the 500 free spins to withdraw the winning from my deposit. If I play the funds deposited prior to activating the bonus am I then NOT governed by the wager requirement because I have not played or activated the bonus yet.?

Thank you for your message and the screenshots you provided.

You are correct that if a withdrawal is requested before completing the wagering requirements, the bonus and any winnings accumulated from it are typically forfeited. However, based on the screenshots you shared, I can see that you successfully completed the wagering requirements at 100% and the balance of C$2011.04 is in your bonus money balance rather than in your real money balance.

Since I have not received your gaming history as requested, we are unable to continue with the investigation. This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.