The player from Malaysia is inquiring about casino website accessibility. The complaint was resolved as the player's account was accesible again and the player succesfuly withdrew his winnings.
I cannot open this site, what is the problem actually, solve it for me please
Dear Faris,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Malaysian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint almost 24 hours ago, could you please advise if the issue is persisting? Additionally, please forward any relevant screenshots. This issue might be caused by playing on one device, not logging out properly and starting another session on a different device. Could you please advise if you have an active account in this casino or you’d like to register one?
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Dear Faris,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Dear Faris,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Actually why my account being block, because i already give my details there.
I’m sorry, Faris but I still don’t understand completely. Could you please advise if you have tried to communicate this issue with casino? Was your account verified in the past?
Yes it is, rhe account already verified, and everything is done perfectly, i already submit my docomebtation such IS and picture, everything is ok for right now, but if check still have a problem i hope please settle it for me, behalf off me, because i already make it perfectly.
I already submit the documentation such as ID and Picture, everything done.
Thank you very much, Faris, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
We will not try to contact the casino and ask them to join here to help you resolve your issue.