OlympusPlay Casino - The player's withdrawal is delayed.

Hello my name is Pedro u******

And I'm so fed up with the casino Olympus play because the new 17 days to prosesing my WEDRAWEL while see the screanshot its stated 24-48 hours and the say it's done smooth fast and safe new these is not smoot oflr fast and safe it is for Shure not because why do a casino with holding pay outs with no solid reason that's why I asking baging you for help

Hello pedro,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with OlympusPlay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes I em indeed verified and that for like 4 months and I did win the amount with my own money I even have a screanshot of and how I won the money these is why I won it and the have sins than not even replayed to me back other than I have to await the proces till today not only that new I have deposited 25 euro's on the 08-07-2022 and till these day as well the will not replay to my email of the missing deposit so I have no fair in thank again to even get the winings let alone my deposit

Hello pedro,

Can you please forward the screenshot of the requested payout?

Yes I can ee the pay out request done 27-07-2022 it's is the 5th line on the picture

Thank you pedro for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Yeah thank

But I think the casino don't exist again because I can't font the casino again on Google sins today really strange

Hello, Pedro,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite OlympusPlay Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear OlympusPlay Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

Yeah the new also holding 14 days new my deposit that I deposited on the 08-07-22 and emails after emails just like new the never response back at all and that's how Profesional the are NOT AT ALL

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Pedro,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru