The player from Germany has been experiencing some problems with passing the KYC. The casino failed to respond and we were forced to close the complaint as 'unresolved'.
OlympusPlay Casino - Player's struggling to verify account.
Black points: 67
Amount: €500
OlympusPlay Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
OlympusPlay Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I'm having trouble verifying my account
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2 years ago
Dear Repehelen,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem in order to help you. Would you be so kind and provide more details about what happened so I can assist better?
I will be waiting for your reply patiently.
Best regards,
Kristina
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2 years ago
Translation
Hello, I properly met my wagering requirements at this casino and then wanted to cash out. First I had to verify myself with a Kyc procedure in 2 steps, first pass a video of me and that just doesn't work I tried several other cell phones with a new tab, but the camera doesn't work.
I then wrote several emails there and sent all my documents to verify the account, but they say I have to do this via this procedure
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2 years ago
Translation
I took a screenshot, how can I send this one?
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2 years ago
Thank you for your reply and clarification, Repehelen. Please, forward the screenshots to kristina.s@casino.guru. If there is any communication between you and the casino, please forward it as well.
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2 years ago
Thank you very much Repehelen for your reply. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello Repehelen!
From now on, I will take care of your complaint. I would like to invite representatives of OlympusPlay Casino into this complaint in order to help us resolving the verification issue.
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2 years ago
Translation
Hello I was finally able to verify myself and am now waiting for my profit which has been approved
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2 years ago
Translation
Hello, I have been waiting for the payout since December 29th.
Contrary to my assumption, the payment is approved, it has been processed since December 29th.
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2 years ago
Hello Repehelen!
As there hasn't been any response to this date, we we are going to contact the representatives one more time and try to ask them to reply to this complaint. The timer will be extended by another 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative influence on the casino's rating on our website.
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2 years ago
Translation
What use is a negative review?
Enough other idiots will fall for these casino providers.
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2 years ago
Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
I sincerely hope you won’t come across a problem like this again.
The casino can reopen this complaint anytime.
