Olympusbet Casino - Withdrawal of player's winnings has been delayed.

Hello, I hope you can help me. I registered with OLYMPUSBET and won €400 and requested a payout on November 5th, 2024. About two days later I received an email from the casino asking me to upload proof of bank address, proof of deposit from the bank, and I also sent my driver's license as proof. Everything was accepted. Now she wanted a selfie of me holding my driver's license in my hand. Now the problem started. For days I have been sending emails with several selfie photos, but they always get rejected because they apparently cannot read my data and numbers even though the photos are sharp enough. I sent an email complaint and said that the photos cannot be better, my smartphone does not take HD photos. I will also write a negative review everywhere and the responsible gaming authorities. PLEASE HELP

Dear quartasalvatore748,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear quartasalvatore748,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.