The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved as the player had expressed frustration over repeated ID verification failures and ultimately canceled the withdrawal, leading to account verification and self-exclusion. The complaint was rejected based on the player's explicit request to close the case.
Olympusbet Casino - Withdrawal of player's winnings has been delayed.
Amount: €400
Olympusbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
Olympusbet Casino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Hello, I hope you can help me. I registered with OLYMPUSBET and won €400 and requested a payout on November 5th, 2024. About two days later I received an email from the casino asking me to upload proof of bank address, proof of deposit from the bank, and I also sent my driver's license as proof. Everything was accepted. Now she wanted a selfie of me holding my driver's license in my hand. Now the problem started. For days I have been sending emails with several selfie photos, but they always get rejected because they apparently cannot read my data and numbers even though the photos are sharp enough. I sent an email complaint and said that the photos cannot be better, my smartphone does not take HD photos. I will also write a negative review everywhere and the responsible gaming authorities. PLEASE HELP
Public
Public
1 month ago
Dear quartasalvatore748,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Public
Public
1 month ago
Dear quartasalvatore748,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Public
Public
1 month ago
Translation
Hello dear Casin Guru Team
The casino has rejected my ID check (driver's license) several times because the photos were supposedly not good enough.
I said that my smartphone doesn't have an HD camera and that that's the only quality.
Apparently they couldn’t read my data on my driver’s license,
Although the quality was always the same
When I canceled my winnings out of frustration and lost everything, I received an email saying that my account had now been verified.
Whoever reads this should know
that this casino is not easily verified.
I had sent several EMAILS WITH 6-10 photos each
All of them were supposedly blurry.
I will not play there anymore
And I got myself locked up there.
Thanks to all
The case can be closed.
Automatic translation:
