HomeComplaintsOlympusbet Casino - Player wishes to close her casino account.

Olympusbet Casino - Player wishes to close her casino account.

Amount: ??

Olympusbet Casino
Safety Index:Low
Submitted: 07 Mar 2023 | Case closed : 21 Mar 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany would like to close her casino account. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

I asked 2 times on live chat to close my account but never gotten irrelevant questions like: are you playing on mobile or pc. My account has not been deleted...

Automatic translation:
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1 year ago

Dear sthieser024,

Thank you for contacting us. When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

 

Example:

 

Email subject: Self-exclusion
Player’s info:
First name:
Last name:
DOB:
Casino login:
Email address:
"Greetings Olympusbet Casino,
I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).
The reason that preceded my decision is xxx
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

 

Please send another email to support@оlympusbet.com (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Best regards,

Petronela

 

Edited by a Casino Guru admin
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1 year ago

Dear sthieser024,

Have you succeeded in closing your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Edited by a Casino Guru admin
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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 

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