The player from Argentina had his withdrawal request denied due to alleged fraud. The casino had returned his deposit but had taken back all the winnings, despite the player having adhered to all terms and conditions. The player had participated in sports betting and had passed the full KYC verification. However, we were unable to handle the complaint as it was related to sports betting, which was outside our jurisdiction. Despite this, we had offered to contact the casino on the player's behalf for more information.
Olympusbet Casino - Player's winnings are confiscated on fraud allegations.
Amount: $800
Olympusbet Casino
Safety Index:Very lowSafety Index
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2.6
Olympusbet Casino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
11 months ago
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11 months ago
Translation
Good afternoon,
Today, my withdrawal request was denied on the grounds of fraud. They have returned my deposit, but all the funds I made on their platform have been withdrawn. I had already completed their rollover, adhering to all their terms and conditions. I requested the withdrawal on January 16 and they responded today, January 18, 2024, claiming that I have committed fraud. This is completely untrue, and I have evidence of everything since all transactions are recorded on the platform.
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11 months ago
Dear Mauri6310,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Olympusbet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify what types of games did you play? Was it slots, live casino games, or did you participate in sports betting?
Could you kindly confirm that you passed the full KYC verification?
Please forward the email regarding the fraud you allegedly committed to veronika.l@casino.guru. Alternatively, you may post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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11 months ago
Translation
good morning dear Veronika
The games in which I participated were sports betting, which I attach all the screenshots of all the bets made both on live matches and betting combinations.
Regarding the KYC verification I did not have any problems since all the documents presented were ok.
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11 months ago
Translation
In all the attachments sent you can see how I placed the bets, as well as the profits and losses obtained, in these screenshots there is a record of everything done, how they denied me the bonus in compliance with their rules.
I hope this has a good resolution because it did not break any rules and all the profits obtained were legal.
Please help me refund my earnings
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11 months ago
Thank you for the update.
As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards
Veronika
