The player from Germany had unsuccessfully attempted to have Olympusbet close their account due to a gambling addiction. We requested additional information and communication records from the player to investigate the issue. Despite extending the response time by 7 days, the player did not reply. Consequently, the complaint was rejected due to lack of response.
Olympusbet Casino - Player requests account closure and refund.
Amount: €2,500
Olympusbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
Olympusbet Casino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
Hello. For months, I have been trying to get Olympusbet to immediately lock my account due to gambling addiction. There was no response for days. As a result, I lost more and more money. If they had excluded me, my losses wouldn't have been so high. Can we please request a refund?
Automatic translation:
Public
Public
5 months ago
Dear tsk123456,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Olympusbet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share your request for a self-exclusion you sent to the casino?
- Could you please explain when you made the deposits to the casino and when you informed the casino about your gambling problems?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
