HomeComplaintsOlympusbet Casino - Player requests account closure and refund.

Olympusbet Casino - Player requests account closure and refund.

Amount: €2,500

Olympusbet Casino
Safety Index:Low
Submitted: 13 Jul 2024 | Case closed : 28 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 months ago

The player from Germany had unsuccessfully attempted to have Olympusbet close their account due to a gambling addiction. We requested additional information and communication records from the player to investigate the issue. Despite extending the response time by 7 days, the player did not reply. Consequently, the complaint was rejected due to lack of response.

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3 months ago
Translation

Hello. For months, I have been trying to get Olympusbet to immediately lock my account due to gambling addiction. There was no response for days. As a result, I lost more and more money. If they had excluded me, my losses wouldn't have been so high. Can we please request a refund?

Automatic translation:
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3 months ago

Dear tsk123456,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Olympusbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please share your request for a self-exclusion you sent to the casino?
  • Could you please explain when you made the deposits to the casino and when you informed the casino about your gambling problems?
  • Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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3 months ago

Dear tsk123456,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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