The player from Germany had set a deposit limit of 50 euros per month but was able to deposit and lose an additional 450 euros. He had requested a refund and complained that his account had been blocked after several complaints. We had intervened and reached out to the casino regarding the player's issue. After our efforts, the casino had transferred 440 euros back to the player's account. The player had confirmed the receipt of his funds, and we had marked the complaint as 'resolved'.
Olympusbet Casino - Player lost money over the deposit limit.
Amount: €450
Olympusbet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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2 months ago
Translation
Good day, I had set a limit of 50 euros per month at the OlympusBet Casino.
This was approved on the 15th of February 2023 at 22:45 and I received a confirmation via email.
Nevertheless, I was still able to deposit money and managed to deposit and lose an additional 450 euros.
I would like to request a refund because this is a system error.
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2 months ago
Dear Bahlau,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify when exactly you made these deposits?
Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Additionally, please provide us with screenshots of these deposit receipts.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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Sensitive attachment
2 months ago
Translation
Good afternoon Kristina.
The deposits were made on February 16th.
The limit was confirmed to me on February 15th.
attached are the screenshots.
I first contacted the casino via live chat and they referred me to email support.
Now I've been waiting ever since for answers, which haven't been forthcoming.
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2 months ago
Thank you for your reply, Bahlau. Could you please forward me the email where you requested the deposit limit as well as the confirmation from the casino that the deposit limit was activated? My email address is kristina.s@casino.guru.
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2 months ago
Translation
Hello, I have sent you the email with the confirmation.
I cannot access the request because the casino has now blocked my account.
vg and thank you,
Marcel B***
Edited by a Casino Guru admin
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2 months ago
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By the way, the account was only blocked after I complained several times.
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2 months ago
Thank you very much, Bahlau, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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2 months ago
Dear Bahlau,
I have reviewed your case and understand the situation. Allow me to reach out to the casino and make every effort to assist you. I would like to invite Olympusbet Casino to join the conversation and contribute to the resolution of this complaint.
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2 months ago
Translation
Thanks for your efforts, I hope there will be a solution.
🙂
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2 months ago
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Thanks for your effort, 440 euros have just been transferred to my player account.
I'm now waiting for the payout and hope that everything works.
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1 month ago
Dear Bahlau,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Translation
The money has been transferred, thank you for your effort 🙂
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1 month ago
Thank you Bahlau for the update. I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Peter
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