Olympia Casino - Player complains about unauthorized deposits.

When I log on to the site now it asks if you are accessing this site outside of Australia.If you are honest you click Yes it then takes you to a site that isn’t found an you can’t access. If you click no it allows you to log in, this then puts you in a Play at your own risk which has resulted in my bank contacting me saying 3 of the Companies they use to deduct funds from my bank are Fraudulent Companies and have access to enter my bank account without verification. I have tried to contact the VIP support but they just don’t listen and make excuses. I have been tricked into thinking they are legit but are Fraudulent.

These are the fraudulent Companies

Pacmac 3D

Twenty Two Services

ABA Prague

Dear Cor11183,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise if the funds have been deducted from your bank account and credited to your casino account? Have you ever deposited funds into your casino account willingly? When did you notice that funds are being deducted from your bank account without your consent?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I didn’t know, it was the fraudulent department from my bank that called me.

Yes I did put the monies in to the account as the research I found on the internet about the casino was that they were Australia’s #1 casino. I have now found information that they aren’t a licensed casino and have been banned from Australia. I have been in contact with them and they tell me that Australia isn’t on their restriction list but They now have a button on the bottom on bottom the screen that asks if you are accessing the accounts outside of Australia Accept or Decline. If you decline it says the website can’t be accessed but if you click on Accept you can log in still. I have asked why they ask that question if they aren’t restricting Australian access.

They are covering them selfs as you play at your own risk and they take your money with no intention to pay out. It’s theft

Thank you, Cor11183, for the clarification. I'd like to emphasize that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.  

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here (but correct me if I am wrong, please).

Could you please advise if there are any funds being held by the casino?

Hi Winnings have been paid but not received.

I can’t access the site as I’m accessing from Australia. My point is they shouldn’t be taking Australians money if we can’t access

Sorry they have been taking money as well they I didn’t approve and my back contacted me about this

Do I understand correctly that there are also some withdrawals that didn't reach you?

In regard to your lost (unauthorized) deposits a strongly recommend contacting your bank.

Hi Sorry for the delay on getting back to you.

my bank won’t return the funds as they have been flagged as blocked in Australia an a fraudulent company and because I have given previous authority with other transactions in the last few months they won’t refund me any money. They are a smart business and get your trust and take extra money out while play it’s a great scam. Yes I have only had 1 payout make it to my account and the casino ignored when I raised the complaint and the support said once it’s approved from their end and leaves their account it’s not their responsibility if it image it to my account

I'm sorry to hear that your bank wasn't helpful in sorting out the issue regarding unauthorized deposits. Please understand that we do not have any resources to investigate these cybercrimes and if your payment provider refuses to assist you, my only recommendation would be to contact the police.

Meanwhile, could you please forward any screenshots of your pending or rejected withdrawals? My email address is petronela.k@casino.guru.

Dear Cor11183,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi

I don’t have any pending or rejected withdrawals for winnings. They say approved but I have never received the funds in my account. I have friend to email them about this an they just ignore the subject.

this casino has recently been given a warning and are banned from Australia but still somehow managed to have Australians enter their site an take money. This I have only found out from a website

It appears that your friend has contacted the casino in regards to your pending withdrawals. I'm curious as to why your friend needed to reach out on your behalf. Additionally, do you happen to have any screenshots of the pending withdrawals that you can share? It would be helpful to know when the withdrawals first became pending, as this information may be useful in resolving the issue.

Dear Cor11183,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we are unable to proceed with the investigation of your case at this time. Despite our attempts to request more information, we haven't received any response from your end. Unfortunately, this means we're not able to provide any further assistance or suggest possible solutions.

If you decide to reopen this complaint anytime in the future, we would be more than happy to assist you and address your concerns to the best of our abilities. We sincerely hope to hear from you in the future and resolve this matter in a prompt and satisfactory manner.