HomeComplaintsOLG Casino - Player has experienced technical glitch.

OLG Casino - Player has experienced technical glitch.

Amount: ??

OLG Casino
Safety Index:Very high
Submitted: 28 Oct 2020 | Case closed : 12 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Canada has experienced a technical glitch while playing Free Spins. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

This site is the worst, if you value your money and sanity at all stay away from it. I got a free spin bonus with a six dollar wager at which point the game went into technical error, after waiting approximately two weeks for them to fix it they had the gall to refund the six dollars whereas it should have been the average payout for that game on a six dollar wager, they will never get another dime from me.

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4 years ago

Dear Edna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots videos, ideally your game history along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Edna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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