Dear juniash2014,
Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
The casino can reopen this complaint anytime and you will be notified about it by email.
In the meantime, I recommend that you contact the authority - PAGCOR/Philippines (https://www.support.pagcor.ph/contact-us.php) and/or Antillephone N.V./Curacao (certria@gaminglicences.com, complaints@gaminglicences.com), and submit a complaint to them. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed.
In case of any questions or updates, feel free to contact me via email (branislav.b@casino.guru).
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
Best regards,
Branislav, Casino.Guru
Dear juniash2014,
Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
The casino can reopen this complaint anytime and you will be notified about it by email.
In the meantime, I recommend that you contact the authority - PAGCOR/Philippines (https://www.support.pagcor.ph/contact-us.php) and/or Antillephone N.V./Curacao (certria@gaminglicences.com, complaints@gaminglicences.com), and submit a complaint to them. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed.
In case of any questions or updates, feel free to contact me via email (branislav.b@casino.guru).
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
Best regards,
Branislav, Casino.Guru