Ohmyzino Casino - Player’s struggling to complete account verification.

Hi!

I did a great mistake yesterday to play on ohmyzino I didn’t check that it was a farmagusta B.v casino. Had really big problems with Jupi casino before and the under the same company. So Unfortunately I don’t check the casino and tried it and it was really

nice games and the casino is easy to

handle. But I won 6000 euro uploaded my documents Id back and front, selfie with Id. Bankstatement and electricity bill. Emailed the support this morning on how long

the Kyc will take since their chatt doesn’t work and still no answer. Has anyone received their winnings from ohmyzino or did I just loose all the money since it is a farmaguosta casino ? And how are they allowed by playson and other companies to have casino when the clearly are not acting in any way in favor for their players? So what do you think im

i ever going to get my winnings ?

Dear shine0909,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? In regard to your question bout previous complaints about this casino, you can check them here along with other users' reviews.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hej igen!

Fick ett Mail nu på morgonen om att det vanligtvis tar 3 dagar för verifikation men just nu har dom jättemycket så

det är förseningar men ingen tid när det verifieras. Hur kan speltillverkare som Playson, pragmatic med flera tillåta ett sånt bolag som farmagousta hur kan det vara lagligt att lura spelare? Det finns ett bolag och personer bakom det bolaget varför göra inget kolla alla trådar kring Jupi samma ägare hur kan sajter som Ask gambler ge gott betyg ?

Ok so let’s start now and see how long this takes Im not going to touch my funds of 6000 euro and I’m more

thaN excited if I ever going to get this money. So 15/11 was when I uploaded my documents.

But again how is it possible that the gaming authority in curaçao gives away license to a company like

this ? There are so many people being

scamed by this company and their casinos or is there anyone out there that has received their money ? I read in you threads about one guy that got 1500 eur but didn’t get more than that so basically he lost 3500 this can’t in any way be lawful?

I fully understand your frustration, shine0909. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hey Thanks for you replay my Documents was reviewed on the 19 th and on the same day I was able to withdraw 500 euro but they are still pending so no payment yet? I can’t withdraw more than 500 each time and I can’t make a new withdraw before the first one is paid. And even that is strange comparing other casinos were you get your money instant. Ohmyzino promise fast withdraws this is the slowest I’ve seen ever.

Hey I recieved 500 euro but decided to play up the rest of the money since it's to much work to get the payments. I can not recommend Ohmyzino since they are to slow with both payments and verification and finally but not last Farmaguosta casinos is not in anyway reliable so don´´t spend you money on there casinos choose a professional and reliable one instead. Last but not least I am really puzzled that a sajt as askgambler still can recommends farmaguosta casinos. Thanks for this time and for

your fast replies really appreciate it 🙂

I partially understand your frustration but on the other hand, I feel sorry that you decided to play your winnings instead of waiting. However, do I have your permission to change the disputed amount from €6,000 to €500 and mark this case as resolved since your received your first requested withdrawal?

Yes thats ok 🙂

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, shine0909, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru