The player's unable to withdraw his balance for unknown reason. The complaint was closed as rejected as the player stopped responding.
OhMySpins Casino - The player's unable to withdraw his balance.
Amount: €500
OhMySpins Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good evening, I have opened an account at oh my spins casino and I cannot withdraw my money because I keep getting an error message and while talking with the live chat I have not found a solution. I have unfortunately read in hindsight other players with the same problem. Can you help me please
Automatic translation:
Public
Public
2 years ago
Hello 2132,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with OhMySpin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
