HomeComplaintsOhMySpins Casino - The player's unable to withdraw his balance.

OhMySpins Casino - The player's unable to withdraw his balance.

Amount: €500

OhMySpins Casino
Submitted: 23 Jul 2022 | Closed : 09 Aug 2022
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player's unable to withdraw his balance for unknown reason. The complaint was closed as rejected as the player stopped responding.

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Translation

Good evening, I have opened an account at oh my spins casino and I cannot withdraw my money because I keep getting an error message and while talking with the live chat I have not found a solution. I have unfortunately read in hindsight other players with the same problem. Can you help me please

Automatic translation:
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Hello 2132,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with OhMySpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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Dear 2132,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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The complaint will be now closed for the above mentioned reason.

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