The player's unable to withdraw his balance for unknown reason. The complaint was closed as rejected as the player stopped responding.
Good evening, I have opened an account at oh my spins casino and I cannot withdraw my money because I keep getting an error message and while talking with the live chat I have not found a solution. I have unfortunately read in hindsight other players with the same problem. Can you help me please
Καλησπέρα έχω ανοίξει λογαριασμό στο oh my spins casino και δεν μπορώ να κάνω ανάληψη των χρημάτων μου διότι συνεχώς μου βγαίνει ένα μήνυμα error και ενώ μιλάω με το live chat δεν έχω βρει κάποια λύση. Έχω διαβάσει δυστυχώς εκ των υστέρων και άλλους παίχτες με το ίδιο πρόβλημα. Μπορείτε να με βοηθήσετε σας παρακαλώ
Hello 2132,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with OhMySpin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Hello 2132,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with OhMySpin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Dear 2132,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
Dear 2132,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.