The player from Rhineland-Palatinate has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
OhMySpins Casino - Player’s withdrawal has been delayed.
Amount: €500
OhMySpins Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello,
I submitted a payout on October 2nd, which has still not been issued to date. I'm already fully verified and I don't understand what the problem is. Several emails were answered with the statement that payment was in the final phase, then again in a later email that there was an increased volume. One is constantly put off with any excuses. Since I have the feeling that I am being stalled because other large casinos pay out within 24 hours and I do not understand this, I would be happy if they could solve this problem quickly. Kind regards Monschau
Automatic translation:
Public
Public
2 years ago
Dear Maclami,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
2 years ago
Translation
hey,
this is hard to accept as the casino advertises fast payouts of 3-5 days. Also, I'm already verified.
In the email communication, I was informed twice that the payout would be in the final phase, which is simply a lie, because different statements were made in other emails. Here you are simply stalled with any emails that I think are prefabricated, since no questions are answered specifically, only patience is required, which I no longer have.
lg
Automatic translation:
