HomeComplaintsOhMySpins Casino - Player’s withdrawal has been delayed.

OhMySpins Casino - Player’s withdrawal has been delayed.

Amount: €350

OhMySpins Casino
Safety Index:Very high
Submitted: 27 Jun 2022 | Case closed : 10 Jul 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany has been waiting for her withdrawal for a week prior to submitting this complaint. The withdrawal has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

I've been waiting for the payout for over a week, meanwhile I've written to support 3 times and was only put off waiting.

Automatic translation:
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2 years ago

Dear Maikes99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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2 years ago
Translation

Then I'll wait until Saturday. If 14 days have passed without a payment, I will contact you again.

Automatic translation:
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2 years ago

Dear Maikes99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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