OddsRing Casino - Player's struggling to withdraw his winnings.

Hi, I have oddsring account 8000euro which I can't withdraw because they have changed the payment to mifinity which refuses to verify me and every time I contact oddsrimg you can't help me withdraw my winning money. At the beginning oddsring required verification and I gave them everything and was approved then I fixed mifinity which was very complicated and doesn't work and unfortunately I can't withdraw my money please can you help me they feel like they do this with meaning

Dear Gioele04,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are not able to request a withdrawal via Mifinity? Are there any alternative withdrawal options that you could use instead? Have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina, what's happening is that myfinity is very complicated and won't let me deposit money there because Oddsring said they can't withdraw the money to your myfinity account because you have activated it by depositing money there. From what I see on their website oddsring, myfinity is the only option to withdraw the money because when I withdrew the money, it was Nordea and Trusly which was very easy and smooth but now they have just changed to myfinity, can you please please help me it's a lot of money 8000 euros for me and really want my winnings thank you for listening and getting in touch

Thank you very much for your reply, Gioele04. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thank you very much, Gioele04, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Gioele04,

I am sorry to hear about your unpleasant experience, and I am sorry for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. In the meantime, while we will wait for the casino's response, please, describe the issue with MiFinity. Why is it a problem to make a deposit by MiFinity?

Now I would like to invite OddsRing Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear OddsRing Casino team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to withdraw the disputed funds? Do I understand correctly that he needs to make a confirmation deposit to be able to withdraw to this alternative payment method?

If the player is forced to use MiFinity for a withdrawal due to the casino's limited payment methods offer, and it is clear we are not talking money laundering since he does it only based on the casino's requirement, would the casino please be able to make a manual withdrawal to the complainant's MiFinity account without the need of making a confirmation deposit (assuming he is able to verify ownership of the payment method)?

Thank you in advance for providing the information.

Dear Gioele04,

I am in contact with the casino representative outside of the thread, and I was provided with the following information that likely was also provided to you:

"Dear Giole,

We offer the convenience of requesting withdrawals through three different methods: Jeton, Luxonpay, and Mifinity. To ensure smooth transactions, it is necessary for the player to activate these methods by making a minimum deposit, without any wagering requirements. Once activated, the player can withdraw funds using any of these methods.

We understand that the deposit step may seem inconvenient, but it is an essential requirement to facilitate the transaction process effectively. If you require any additional information or assistance, please feel free to let us know."

Please note we are talking about a common situation and requirement on the casino's side. During the verification process, and to be able to withdraw your winnings, you have to make a confirmation deposit and verify your payment method. Therefore, I strongly recommend you make the required deposit, which is even exempt from the mandatory deposit wagering requirements, and then withdraw your winnings.

However, I am afraid you have not answered my question above, so I would like to repeat it.

"...please, describe the issue with MiFinity. Why is it a problem to make a deposit by MiFinity?"

Is there any progress on your issue? Could you please provide us with an update?

Looking forward to hearing from you.

Dear Gioele04,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Thank you very much, OddsRing Casino team, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru