HomeComplaintsOdds96 Casino - Player’s winnings have been cancelled.

Odds96 Casino - Player’s winnings have been cancelled.

Amount: 16,840 INR

Odds96 Casino
Safety Index:High
Submitted: 02 Apr 2023 | Case closed : 17 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from India had his winnings cancelled due to an accusation of fraudulent activities. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

Dear Casinoguru Support Team


After analysing previous complaint regarding Odds96 you can know well that Odds96 always trying to forfeit user's Winning, Blocking account, adding additional t&c etc.I am also one of the player from them which is facing withdrawal issue.My Account is already Fully Verified but Customer Support saying my account is under review and they're not approving my withdrawal.I have informed earlier so that Odds96 cannot block my account and cannot forfeit my winning.Also I have not activated any Bonus,I played with my Real deposit money.Also I was Betting Real as you can see I have lost multiple time and won in last.


Deposit Date: 01/04/2023


Deposit Amount: 10000₹


Deposit Method: Astropay


Winning Amount: 6840₹


Total withdrawal requested: 16840₹


Registered Number: 95*****507


Registered Email: me*******29@gmail.com


Edited by a Casino Guru admin
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1 year ago

Dear life829,

Thank you very much for submitting your complaint and for forwarding the relevant communication. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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1 year ago

Dear life829,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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