Odds96 Casino - Player's account is closed.

My odds96 account is block please resolved this problem and I play game.

Dear masihamit90,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please advise if you passed the full KYC verification?

Have you received any email or explanation from the casino after your account was blocked? If you have, please forward me the email or the chat transcript to veronika.l@casino.guru. Alternatively, you may post screenshots here.

What types of games did you play? Were they slots, live casino games, or did you participate in sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Amit and Veronika,

As a representative of Odds96, I’d like to provide further clarification on this matter.

On September 11th, 2024, at 10:21:46 AM UTC, we blocked the account associated with ID 4608068527 due to the discovery of an additional account on our platform, which violates our Terms of Service.

We have communicated this decision to Amit on multiple occasions (September 11, 12, 14, and 16).

Here is the content of the communication that was sent from our end:

Dear Amit Masih,

Greetings from Odds96 Customer Support.

We would like to inform you that our system has detected that you have registered more than one account with Odds96:

mas***90@gmail.com

916267****10

In accordance with our Terms of Service (Clause 1.6.1.9), all accounts should be blocked.

https://bit.ly/41Tc7DJ

1.6.1. You accept and acknowledge that we reserve the right to terminate a Client's account immediately and/or restrict Client's access to the Website (up to 30 days while undergoing departmental inspection), and cancel any or all Client's bets and winnings, if we find out that:

1.6.1.9. a Client has multiple accounts registered on our Website (multiple registrations, multi-accounting);

However, after careful review, we have decided to keep the one account that is already fully verified – 916267****10.

Your remaining balance has kindly been transferred to your active account.​

Please refrain from creating multiple accounts in the future.

As mentioned, Amit can continue using our platform through his verified account associated with the phone number 916267****10, and his balance of 7294.31 INR has been successfully transferred to that account.

Hope that helps.

Dear masihamit90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.