Odds96 Casino - Player's account is blocked after withdrawal attempt.

Hi sir I made withdrawal in odds96 and my account have been blocked plz can u unblock me🙏🏼

Dear nikhilsaiii7860,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand you situation completely.

Have you received any email or other notification from the casino after your account was blocked? Please forward it to me at veronika.l@casino.guru.

Have you made any successful withdrawals from this casino before?

Have you passed the full KYC verification?

What types of games did you play? Were they slots, live casino games, or did you participate in sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Okay mam I have been mailed u and I made kyc and i logined in account after withdrawal and it is showing as u have been blocked

Thank you for your email. However, I was asking you to forward me an email you received from the casino after your account was blocked. Did you receive any such email?

Dear All,

The last communication was sent on 24/08/24 at 05:24 UTC with the following content:

Dear Player,

Greetings from Odds96 Customer Support.

We would like to inform you that our system has detected that you have registered more than one account with Odds96.

We regret to inform you that your accounts have been closed due to security reasons with no option to be reopened at any time in future (Terms of Service, Clause 1.6.1.9).

https://bit.ly/41Tc7DJ

1.6.1. You accept and acknowledge that we reserve the right to terminate a Client's account immediately and/or restrict Client's access to the Website (up to 30 days while undergoing departmental inspection), and cancel any or all Client's bets and winnings, if we find out that:

1.6.1.9. a Client has multiple accounts registered on our Website (multiple registrations, multi-accounting);

We hereby reserve the right to cease all further communication regarding this matter.

The player has contacted us multiple times after this communication, and we have reiterated the reasons for the account closure.

Our Security Team has confirmed that the player registered more than five accounts with us, which constitutes a violation of our Terms of Service.

Please let me know if you require further clarification or if any additional action is needed.

Dear Odds96 Casino representative,

Thank you very much for getting in touch with us and providing us with an explanation of why the player's account was closed. Could you please send me more details regarding the multiple accounts the player allegedly created? My email address is veronika.l@casino.guru.

Dear nikhilsaiii7860,

Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Are you aware that creating more than one account at a casino is strictly against the terms and conditions and will result in the confiscation of your funds and the closure of your account?

I account didn't unblock now and i want my withdrawal 🙏🏼

Done Veronica.

We've shared some analytics from our database and results of our investigation.

Dear Odds96 Casino representative,

Thank you very much for your email.

Dear nikhilsaiii7860,

We received evidence from the casino regarding multiple accounts created by you. Please understand that having multiple accounts in an online casino is strictly against the Terms and Conditions, and we are unable to assist you any further.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.