Odds96 Casino - Player’s account has been blocked.

Dear sir/madam i had successfully verified my account of odds96 after that i deposited. when i deposit 2750 and weagered of 3000 but they blocked my account when i made a withdrawal of 2190 and they do not open my account till now also they dont give me any reply please help me.

Dear secretpriyanshu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I made account on 24 dec and i also have verified account. I played live games and i dont have bonus in my account.

Thank you, secretpriyanshu, for your reply. Could you please forward a screenshot of the successful KYC verification of your account? You can upload it here when replying or send it to petronela.k@casino.guru. Looking forward to hearing from you.

Thank you, secretpriyanshu, for your email. Do I understand correctly that by live games you meant sports only?

No sir its live roullet games i.e lightning roulette of evolution

Thank you very much, secretpriyanshu, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, secretpriyanshu,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Odds96 Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Odds96 Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to unblock the account? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,  

Unfortunately, we were not able to locate any accounts registered with current email address.

Kind regards, 

Odds96 Team

Dear secretpriyanshu,

Please be reminded about Clause 6.1 of the Terms of Service agreement (which you agreed with during the registration):

6.1. You accept and acknowledge that we reserve the right to terminate a Client's account immediately and/or restrict Client's access to the Website (up to 30 days while undergoing departmental inspection), and cancel any or all Client's bets and winnings.

This review is still ongoing.

Thank you for your patience. We will contact you as soon as the review is completed.

Have a nice day.

Best Regards,

Odds96 Team

Dear Odds96 Casino Team,

Thank you for the explanation.

The complaint was submitted on December 30, so the deadline should be quite close now.

Can you please provide us with the status of the player's account and the pending withdrawal? What is the estimated time frame for finishing the inspection and informing the player about its results?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Customer succesfully withdraw remaining balance.

Thank you very much for the update.

Dear secretpriyanshu,

Can you please confirm that the disputed funds have been successfully withdrawn?

Dear secretpriyanshu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, based on the last information provided by the casino, we will consider the complaint resolved.

Greetings,

As was explained in my previous post, we consider the complaint resolved. Therefore, we will now mark the complaint as 'resolved' in our system.

Thank you very much, Odds96 Casino team, for your help and cooperation.

Best regards,

Branislav, Casino.guru