Ocean Drive Casino - The player's withdrawal is delayed.

Here we are again (Ocean Drive never learn).

Made 3 withdraws on September 27th (300, 300, 450) and am still awaiting the money. Cashier tab says they were successfully processed and I got email confirmation on Sep 29th. (This is after speaking to their chat advisors who told me the most I would have to wait is 10 business days. Am now into the third week of waiting.

Every time I contact chat they always say ' we cannot help with deposits - please email support@oceandrivecasino.com'.

This I have done over and over again and received not one reply!! (How convenient).

After complaining to the chat advisors and asking them who regulates the site, at first they did not know (!) and then they told me to email complaints@casinolicences.com (this is also the one listed on in their casino web page]. I did email and it came back that the domain name is not correct and there is no such site.

My next step will be to contact the Caracou Government as I doubt the veracity of their claims to hold a license.

Please help!!

Hello alikenwo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward with the case.

Did you use any bonus this time to accumulate your winnings? Did the casino give you any explanation of the delay? Are you still in touch with them?

Please also forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru

Looking forward to your answer and I hope we will be able to help you resolve this case.

Regards,

Nick

Casino.guru

Hey Nick.

It started when they gave me a 20 bonus. I played it through and won 50 - but the casino has a 300 withdraw limit (never heard of this with other casinos so should have been wary!).

I contacted the chat and they said that as a valued player (!), if I wrote an email then the 50 might be sent. I did this but of course no reply. I then contacted chat again and said what is the point of giving me a bonus (with 5 times max cashout) if I have to make 300 to be able to withdraw. After mush tooing and froing they said that as a Plaitinum player they would increase the max cashout by 10x and then all I wuold have to do is deposit 100 of my own money to then be able to withdraw 300. I did this.

I then was free and clear of any so called bonus terms, with a zero balance. I then deposited 25 and won 750 - so withdrew this (so awaiting 300, 300 and 450).

There has been no explanation of the delay no. Not a word.

Still in touch with them? Oh I conact the chat advisors every day (to be told over and over that they cannot do anything - it is with the finance 'team'.

I will email you all the transcripts I have.

Thanks for your help.

Dear alikenwo,

Sorry for the later response. Also wanted to make sure that the payment is not just delayed. Could you please advise if you have received your withdrawal?

no still not received, and not one single email has been replied to.

Thank you alikenwo for the confirmation. I will now forward your complaint to my colleague Jozef who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello alikenwo.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

what does that mean....unresolved? - How do I then go about getting my funds?

Well it seems they have ignored you the same way they are ignoring me. What do I do now??

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear alikenwo.

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Unfortunately, the Ocean Drive Casino is an unlicensed operator with a very bad reputation on our site. In the future, I highly recommend you to choose the licensed brand with at least a very good reputation on our site. You may avoid similar problems, but also in case of any problem, the resolution would have much bigger chance of success.

Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance. 

Best regards, Jozef

jozef.k@casino.guru