The player's withdrawal is delayed for over 2 months. The complaint was closed as unresolved as the casino has no reaction policy.
Ocean Breeze Casino - The player's withdrawal is delayed.
Black points: 73
Amount: €300
Ocean Breeze Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.0
Ocean Breeze Casino has a Safety Index of 0, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi there,
I've been waiting for my payout of €300 since January 9th, 2022 - and nothing happens. In the case of inquiries and mail contact, there are always only standard answers - how it takes up to 21 days, I should be patient and and
I'm starting to have the feeling that they're scammers and I'll never see my win 😡😡
Best wishes
Erika Heidelberg
Automatic translation:
Public
Public
2 years ago
Hello Erika,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ocean Breeze Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first ever withdrawal request in the casino? Is your account verified and if yes, since when exactly? Did you use any bonus to accumulate your current balance?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello, first of all thank you very much 😊
Yes, it is my first and probably my last payout request.
My account is officially verified since 2/3/2022 and yes I had used a bonus.
Best wishes
Automatic translation:
Public
Public
2 years ago
Dear Erika,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
