The player from Germany had waited for a month for his withdrawal from an online casino, with no response despite multiple attempts to make contact. He had confirmed that he used a bonus but had fully implemented it. However, due to the casino's history of non-responsiveness in over 15 cases, we had to close the complaint and mark it as 'unresolved'.
Ocean Breeze Casino - Player’s withdrawal remains delayed.
Black points: 25
Amount: €130
Ocean Breeze Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
5 months ago
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6 months ago
Translation
I have already contacted support several times, unfortunately no one responds and the money is gone. I have proof of the withdrawal request and I really hope that they can help me further. For me that is a lot of money.
Kind regards, Jim *** 
Edited by a Casino Guru admin
Automatic translation:
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6 months ago
Dear koreppj,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please specify whether your winnings were achieved with the help of a casino bonus?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
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6 months ago
Dear koreppj,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
Translation
Hello Tomas, yes, I used a bonus but implemented it completely.
Automatic translation:
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5 months ago
Dear koreppj,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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