HomeComplaintsOcean Breeze Casino - Player’s withdrawal has been delayed.

Ocean Breeze Casino - Player’s withdrawal has been delayed.

Amount: €1,200

Ocean Breeze Casino
Safety Index:Very low
Submitted: 26 Oct 2022 | Case closed : 09 Nov 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Italy has requested a withdrawal four months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

And for 4 months I have been waiting to have the winnings credited, I am always told to be patient with pre-set messages .... bad casino I strongly advise against it ...

Automatic translation:
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1 year ago

Dear andyejay,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

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1 year ago

Dear andyejay,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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