The player from Austria requested a withdrawal in January, but it has been pending since. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Ocean Breeze Casino - Player’s withdrawal has been delayed.
Black points: 334
Amount: €2,600
Ocean Breeze Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.0
Ocean Breeze Casino has a Safety Index of 0, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
On January 29, 2022, I applied for my credit balance to be paid out. Immediately afterwards I received an email that my withdrawal is being processed and may take 7-21 working days. Today is 03/17/22 and it is now more than 21 working days. I am only comforted by email. And now that I've threatened a lawyer, I'm getting no response at all.
I've often had smaller amounts paid out to me, so it can't be because of my account. Can you please help me?
LG Susanne 
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2 years ago
Dear susanne_81,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
I have repeatedly had smaller amounts paid out. I always got them within 2 weeks. In the attachment you can see that my account is verified. I will send the email traffic to you at the above address.
Thanks
Edited
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2 years ago
Translation
I have just sent the email history to the email address you provided.
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2 years ago
Thank you for your replies, susanne_81. When exactly did you receive your last withdrawal? Which payment method to withdraw your winnings have you opted for? Was it the same one you used previously?
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2 years ago
Translation
Hello!
My last payment was on 01/24/22 in the amount of 250 euros. I always pay out by bank transfer.
LG
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2 years ago
Have you accumulated your winnings with or without an active bonus? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?
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2 years ago
Translation
Hello! I had played with the bonus but it was no longer active when paying out. It says that the payment is being processed, which has not changed since 01/29/2022.
LG
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2 years ago
Translation
The payment was made to me on 20.01.
Confirmed.
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2 years ago
Dear susanne_81,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as unresolved. This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
